Account Manager (FinTech/eCommerce)

Decta SIA

Apraksts
Pamatinformācija
Uzņēmums

We are looking for an experienced and proactive Account Manager with a background in eCommerce and online payments to join our team. This role is ideal for someone who understands the specifics of online businesses, payment flows, and merchant needs, and is confident in managing the full client lifecycle.

If you have hands-on experience working with eCommerce merchants, PSPs, or payment solutions, and know how to build long-term client relationships - we’d like to meet you.

Key Responsibilities

Own the full onboarding process, including customer verification and activation of eCommerce merchants.
Build and maintain strong, long-term relationships with online businesses and key client stakeholders.
Advise clients on payment solutions, optimization of transaction flows, and identify upsell opportunities.
Manage contract negotiations and execution with merchants and partners.
Lead day-to-day communication and participate in high-level meetings with clients.
Contribute to improving client management processes and the overall merchant experience.

Required Experience & Skills

Relevant Experience is Mandatory. At least 1+ years of experience in account management / client success within eCommerce, online payments, or FinTech. Experience working with payment providers, acquiring, or online merchants is strongly preferred.
Good understanding of eCommerce business models, payment processing, and transaction flows.
Strong ability to communicate with clients and build trust-based relationships.
Ability to work autonomously, prioritize tasks, and make decisions. Languages: Fluent in English and Russian; additional languages are a plus.