ORDER PROCESSING AGENT

More than 150,000 products from 800 suppliers, our online stores are available in 16 languages, our customers are the world's leading brands. If the customer makes a purchase with us, we will deliver it to any place in the world. Our Order processing team is currently looking for a new team member. The Order processing clerk is responsible for order entry and processing, in timely and accurate manner, as well as, delivering exceptional customer service to our customers. If you like to communicate with colleagues and customers from different countries on a daily basis - this is the right place for you.

• Establishes and maintains a high level of customer satisfaction in all sales transactions; 
• Handles customer inquiries according to country specifics; 
• Handles orders with regard to product, pricing order expediting, customer relations; 
• Required to pay close attention to details, reviewing, adding, or deleting comments necessary to process orders, sending acknowledgments with notification of order changes or per customer request;  
• Responsible for maintaining and updating customer master data accounts; 
• Work with other departments as needed to resolve unclear customer orders and inquiries;
• 1st level communication via email between external customers. 

As we are an international company – strong English skills are a must for us. We are looking for energetic personality, who is comfortable to work independently and in a team. We trust our employees to make the right decisions - this position requires you to be able to work under deadlines and time pressure, handle multiple requests and set priorities. We are looking for someone with strong sense of self-management and self-motivation for success.

• Background in a high-volume client service and data entry role; 
• Excellent English language knowledge – both written and spoken; 
• Ability to work independently, solve problems and multitask; 
• Strong skills in relevant computer software (MS Office, MS Outlook etc.), SAP and CRM knowledge will be considered as advantage;
• Exceptionally service minded, detail oriented, team player, stress tolerant; 
• Must be process-oriented, accurate, creative and energetic. 

We are honestly proud of our workplace. We have a modern open–space office in the city centre. You will be able to work from our office and remotely from home. We are fast-paced company with truly brilliant colleagues, international environment and can-do attitude in everything we do. Other entities have a saying that we have The Riga Spirit.

• Friendly and professional team, international work environment;
• Work in a stable company with high ethical and business standards;
• Training, support and growth;
• Work-life balance with the possibility to work both from the office and remotely;
• Modern, digital work environment;
• Excellent health insurance after the probationary period;
• First day lunch is on us;
• Challenging sales and customer support goals and attractive bonuses for achieving them;
• Monthly salary depending on the level of competence from 1100 to 1250 EUR gross.