BUSINESS INCIDENT COORDINATOR
BUSINESS INCIDENT COORDINATOR
Corporate Development Solutions SIA
BUSINESS INCIDENT COORDINATOR

BUSINESS INCIDENT COORDINATORCorporate Development Solutions SIA

We are a well-established business support company providing back-office solutions for leading online financial services companies and their customers in Asia, Africa and Latin America. We are a team of professionals whose eyes are burning with enthusiasm every day. Our business is expanding and we are looking for an experienced, motivated and energetic colleague to fill the position of a trading specialist.

Key Responsibilities

● Process, solve, and answer on complex customers dealing and complaints tickets during
assigned shifts;
● Troubleshooting and investigation in order to create appropriate solutions to immediate
problems;
● Serve as central point of contact for occurred incidents and manage it till its resolution;
● Clients trading activity monitoring and analysis;
● Assistance in projects, including research, testing and procedure updates.

Requirements:

● Experience of 2+ years in a similar position;
● Experience in MT4 manager;
● Extensive knowledge in financial markets and digital asset trading business;
● Fluency in English and Russian (due to specific international clients);
● Bachelor's degree in Finance, Economics or Mathematics;
● Strong problem solving and analytical skills;
● Strong organizational skills;
● Ability to work under pressure;
● Excellent skills in Microsoft Excel;
● Additional computer skills are considered as advantage.

We offer:

● Work in an ambitious, fast growing and international company;
● Health insurance, generous compensation package, social guarantees and other bonuses;
● Modern office in the center of Riga;
● Friendly team and career growth opportunities;

Brutto Salary: from 2000 EUR per month, depending on the level of experience

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