1st Line Support Specialist
1st Line Support Specialist
Intrum Global Technologies
1st Line Support Specialist

1st Line Support SpecialistIntrum Global Technologies

About Us

A Sister company of Intrum Global Technologies - Intrum Global Business Services (Intrum GBS) is a Shared Service Center of Intrum, located in Vilnius, Lithuania. Currently, we have over 500 highly dedicated and experienced employees, who support Group functions and local country units across Europe.

Intrum GBS Finance & Accounting unit is globalizing Finance processes within all Intrum countries. This department provides various services from Accounts Payable, Month-end closing to Financial and Business controlling etc. If you are diligent, willing to gain more experience or share your knowledge with others – become a part of our growing team.
More information about the benefits of working with us you can find here: https://bit.ly/36Ovyms

Your responsibilities will include:

  • Provide internal first line operational systems support
  • Resolve issues utilizing available knowledge reference documentation
  • Ensure complete and timely handover of incidents to other support teams
  • Identify and monitor system errors
  • Identify and assess business and IT risks
  • Communicate with users and other teams members
  • Create service improvements

About you:

  • Motivation to resolve system issues for customers
  • Experience in customer support field or IT service desk is an advantage
  • Ability to work in a team and cooperation skills
  • Communication, strong interpersonal skills
  • Contribution to a continuous improvement culture

What we offer

  • Salary range 980-1400 Eur gross/month. The final offer will depend on the experience and competencies of the selected candidate.
  • Hybrid work arrangements allowing to combine work from home and office
  • A flexible workplace providing more freedom to get the job done while managing the responsibilities of life
  • Culture of learning for individual career development and grow opportunities
  • Community driven environment where your experience matters
  • Full onboarding guidance to settle in comfortably

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