LATVIAN AND RUSSIAN SPEAKING E-MAIL AND CHAT CUSTOMER SERVICE AGENT
LATVIAN AND RUSSIAN SPEAKING E-MAIL AND CHAT CUSTOMER SERVICE AGENT
LATVIAN AND RUSSIAN SPEAKING E-MAIL AND CHAT CUSTOMER SERVICE AGENT
ENTAIN
LATVIAN AND RUSSIAN SPEAKING E-MAIL AND CHAT CUSTOMER SERVICE AGENT
LATVIAN AND RUSSIAN SPEAKING E-MAIL AND CHAT CUSTOMER SERVICE AGENT

LATVIAN AND RUSSIAN SPEAKING E-MAIL AND CHAT CUSTOMER SERVICE AGENTENTAIN

Customer Service Agent role is a key role for our business.

We are looking for a passionate and enthusiastic person who is able to put customers at the heart of our business, creating pleasurable and entertaining journey for them across all touch points.

If you think you can do it, you could be the one we're looking for!

YOU LOVE:

• Making impact by helping people and making someone's day better
• Socializing with people over chat, e-mail or phone
• Challenges by solving "puzzles" and cracking the "nuts"


YOU ARE:

• A champion in communicating and socializing with people
• Optimistic and positive (even when the going gets tough)
• Empathetic, positive and immensely patient
• Energetic and goal-oriented person

YOU WILL:

• Listen, engage and help customers with their inquiries over e-mail, chat or phone
• Investigate problems, develop solutions and manage through resolution
• Escalate issues to other departments or manager
• Support your colleagues and help the new ones

YOU NEED:

• Excellent written and verbal communication skills in Latvian and Russian; at least intermediate skills in English
• Very good computer and typing skills
• Ability to focus on details and multitask
• Strong active listening skills - give attention to what other people are saying, take time to understand and ask questions when appropriate
• Problem solving skills and ability to adapt to change with positive attitude
• Readiness to work flexible hours from 9:00 till 01:00 (Monday- Sunday)

WE OFFER:


• Great opportunity to take part in the development of growth- and sales-driven company and build its future
• Dynamic work in a rapidly growing international company with personal development possibilities
• Professional team with various, international backgrounds to collaborate
• Competitive salary and benefits package
• Opportunity for career development

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