Operations Manager
Operations Manager
Operations Manager
RealTime SIA
Operations Manager
Operations Manager

Operations ManagerRealTime SIA

To achieve and establish our growth and future-proofing, we are currently looking for a Operations Manager within our Live Casino Operations.

Skills and Experience:

  • Minimum 2+ years of experience in a senior operations management role (senior manager, head of or equivalent). Less experienced candidates will not be considered for the role;
  • Experience working within live gaming operations is a pro;
  • Promotion and implementation of best practices in Live operations;
  • Experience and ability to optimize studio operations;
  • Proven track of records of significant quality improvements and optimizations in Live Gaming Operations;
  • Experience and knowledge of general IT setup of Online Casino, knowledge of B2B integrations processes;
  • Good knowledge of physical security standards in 24/7 studio;
  • Experience managing units 200+ employees with significant volume of entry level employees is a merit;
  • Financial basic knowledge and budgeting experience;
  • Excellent English spoken and written language skills;
  • Extremely strong leadership qualities;
  • Strong project management experience with ability to work independently;
  • Good negotiation, mediation, and problem-solving skills;
  • Preferably staff couching, mentoring, and developing skills;
  • Analytical thinking;
  • Good computer literacy skills;
  • High level of stress resistance;
  • High sense of urgency;
  • Good prioritization skills;
  • Result-oriented attitude and high sense of responsibility.

Key Responsibilities:

  • Running studio operations in compliance with global regulations, guidelines, and requirements and setting operational goals;
  • Identifying the necessary adjustments and/or improvements to meet set KPIs and Okr’s;
  • Planning, monitoring, appraising, and reviewing job contributions of training academy members and specialists involved in Operations Management;
  • Orienting, training, and developing studio staff;
  • Accomplishing staff results by communicating job expectations and feedback, offering daily support, direction, and assistance to the subordinates in all areas;
  • Motivating team and individuals to achieve set targets;
  • Ensuring continuous and properly organized communication flow within a team and with other departments;
  • Analyzing and resolving quality and service issues, identifying trends, and recommending system improvements;
  • Responsible for the studio Quality Assurance and setting goals and expectations;
  • Developing and maintaining internal documentation (manuals, procedures, regulations etc.) for subordinates in compliance with general Company policies and supporting business needs;
  • Initiating projects and following up and keeping track of ongoing projects;
  • Involvement in Operational staff and product delivery planning, reviewing, and monitoring;
  • Forecasting and tracking of the Operation’s related costs to achieve accuracy of the spending and compliance with the budget.

Benefits:

  • Annual vacation - 25 paid days;
  • Career budget and development opportunities;
  • Private health insurance;
  • Free parking;
  • Mobile phone and line covered by the Company.

Tev varētu interesēt arī:

PRODUCTION MANAGER
Latvia MGI Tech SIA
Rīga
€ 3000 – 3500
Beigu termiņš: 09.12.2021
PRODUCT MANAGER
Coffee Address Holding SIA
Rīga
€ 2500 – 3500
Beigu termiņš: 07.12.2021
PURCHASING AND LOGISTICS SPECIALIST
Jet Flight Service
Rīga
€ 1700 – 2000
Beigu termiņš: 26.12.2021