- Apraksts
- Pamatinformācija
- Uzņēmums
To achieve and establish our growth and future-proofing, we are currently looking for a Operations Manager within our Live Casino Operations.
Skills and Experience:
- Minimum 2+ years of experience in a senior operations management role (senior manager, head of or equivalent). Less experienced candidates will not be considered for the role;
- Experience working within live gaming operations is a pro;
- Promotion and implementation of best practices in Live operations;
- Experience and ability to optimize studio operations;
- Proven track of records of significant quality improvements and optimizations in Live Gaming Operations;
- Experience and knowledge of general IT setup of Online Casino, knowledge of B2B integrations processes;
- Good knowledge of physical security standards in 24/7 studio;
- Experience managing units 200+ employees with significant volume of entry level employees is a merit;
- Financial basic knowledge and budgeting experience;
- Excellent English spoken and written language skills;
- Extremely strong leadership qualities;
- Strong project management experience with ability to work independently;
- Good negotiation, mediation, and problem-solving skills;
- Preferably staff couching, mentoring, and developing skills;
- Analytical thinking;
- Good computer literacy skills;
- High level of stress resistance;
- High sense of urgency;
- Good prioritization skills;
- Result-oriented attitude and high sense of responsibility.
Key Responsibilities:
- Running studio operations in compliance with global regulations, guidelines, and requirements and setting operational goals;
- Identifying the necessary adjustments and/or improvements to meet set KPIs and Okr’s;
- Planning, monitoring, appraising, and reviewing job contributions of training academy members and specialists involved in Operations Management;
- Orienting, training, and developing studio staff;
- Accomplishing staff results by communicating job expectations and feedback, offering daily support, direction, and assistance to the subordinates in all areas;
- Motivating team and individuals to achieve set targets;
- Ensuring continuous and properly organized communication flow within a team and with other departments;
- Analyzing and resolving quality and service issues, identifying trends, and recommending system improvements;
- Responsible for the studio Quality Assurance and setting goals and expectations;
- Developing and maintaining internal documentation (manuals, procedures, regulations etc.) for subordinates in compliance with general Company policies and supporting business needs;
- Initiating projects and following up and keeping track of ongoing projects;
- Involvement in Operational staff and product delivery planning, reviewing, and monitoring;
- Forecasting and tracking of the Operation’s related costs to achieve accuracy of the spending and compliance with the budget.
Benefits:
- Annual vacation - 25 paid days;
- Career budget and development opportunities;
- Private health insurance;
- Free parking;
- Mobile phone and line covered by the Company.
Atrašanās vieta
- Rīga, Latvija
Rīga, Rīgas rajons, Latvija Maskavas iela 257
Darba veids
- Pilna slodze
Valodas
- Angļu
Karina Mailjane
26527272
OnAir Entertainment supplies award-winning online gaming software to the leading operators worldwide.
We didn’t change the game, we created it. We’ve been setting the industry standard for quality, innovation and the very best experience in online gaming entertainment since 1994. Our history speaks for itself – industry firsts, blockbuster games and an ever-expanding, industry-leading portfolio of engaging content.
But our past isn’t why you’re here. We’re on the lookout for people to help write our future.
If you’ve got the power to be competitive, adventurous, creative and agile, and the drive to be the best in our ever-changing industry, we can’t wait to welcome you to the team
Reģistrācijas numurs: 40203275124