Team Lead
Team Lead
Intrum Global Technologies

This is the job.

  • Coordinate activities between clients from different countries;
  • Help identifying scope and requirements for various tasks and internal projects;
  • Do some basic IT business analysis;
  • Follow up on key projects and processes, keep everyone involved on the same page;
  • Facilitate proper communication and information exchange between team and client as needed;
  • Provide status updates as needed;
  • Ensure that all working processes for team to be productive are in place;
  • Capacity and budget planning for the team and the follow-up;
  • Team’s formation and development;
  • Team members professional growth;
  • Coach the team in self-organization and cross-functionality;
  • Identifying performance issues and coming up with corrective actions on both - team and team members level;
  • Achieve a predictable and sustainable team’s velocity;
  • Facilitate the removal of the team level impediments;
  • Train the client around the agreed way of working and support them to maximize the business value.

You have:

  • Experience working with remote teams / outsource;
  • Experience leading IT team;
  • Strong organizational and communication skills;
  • Ability to work on projects independently, keeping track of many ongoing tasks simultaneously;

Seen as advantage:

The more skills mentioned below you have the better, but don`t hesitate to apply if few are missing:

  • Ability to explain complicated things in simple words;
  • Good understanding of Service Desk, Support and Problem Management practices;
  • Experience with webMethods integration platform;
  • Experience with transport protocols (FTP, SFTP and etc.);
  • Experience with data transformation;
  • KPI monitoring.

We Offer:

  • Very stable work environment within the biggest credit service management company in Europe which is recognized as an undisputed market leader;
  • Social security and benefits (including health insurance etc.);
  • Monthly gross salary from 2500 EUR to 3500 EUR;
  • Team building events and sports activities;
  • Flexible working hours;
  • Remote work possibility.

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