ENGLISH SPEAKING CUSTOMER SUPPORT SPECIALIST
ENGLISH SPEAKING CUSTOMER SUPPORT SPECIALIST
Giraffe360 SIA
ENGLISH SPEAKING CUSTOMER SUPPORT SPECIALIST

ENGLISH SPEAKING CUSTOMER SUPPORT SPECIALISTGiraffe360 SIA

Giraffe360 – a subscription service, which enables real estate agents and brokers to generate high-resolution photos of properties, floor plans and virtual tours.

Your responsibilities:

  • Professional customer support for end users with Giraffe360 cameras and services;
  • Responding to customer queries in a timely and accurate manner, via all forms of communication;
  • Customer request registration and supervision according to the team's KPIs;
  • Identifying customer needs and helping customers use specific features;
  • Communication to all relevant team parties (account managers, technical team and others) for effective problem resolution;
  • Escalation of problems to all levels of the organization if necessary;
  • Actively take part in the process and product improvement idea generation events.

Our requirements:

  • Fluent English language skills;
  • Any additional language skills will be considered as an advantage;
  • At least 1-2 years’ experience working in a customer support related position;
  • Expierence working with US customers will be considered as an advantage;
  • Degree (or last year student) in IT or related field will be considered as an advantage
    Customer focused;
  • The ability to work in a challenging and dynamic environment;
  • Ability to set priorities and work in accordance to them;
  • Good teamwork, communication and cooperation skills.

We offer:

  • Work in a successful and growing company;
  • Modern offices in Mūkusala Business Centre (Dēļu Street 4, Riga);
  • Flexible working hours and a possibility of partial remote work;
  • Monthly salary 1250 EUR before tax;
  • Health insurance (after the probationary period);
  • Additional benefits after the probationary period depending on work results.

If you wish to be part of Giraffe360 add your CV to “Apply”.
We will contact only those candidates who will be nominated for the first online screening interviews!

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