Tier 2 Application Support Team Lead
Tier 2 Application Support Team Lead
Tier 2 Application Support Team Lead
RealTime SIA
Tier 2 Application Support Team Lead
Tier 2 Application Support Team Lead

Tier 2 Application Support Team LeadRealTime SIA


On Air Entertainment is seeking a skilled Tier 2 Application Support Team Lead to join our team who has a passion for improving patient care, serving customers and working with technology.

Qualifications and Experience:

  • Knowledge of how to measure and monitor service performance in terms of availability, quality and overall health;
  • Basic Linux skills;
  • Experience with monitoring solutions (Grafana, Prometheus, Grafana Loki);
  • Previous experience supporting Java/Scala based applications would be beneficial but not essential;
  • Strong analytical and problem-solving skills, creativeness, honesty;
  • Communication Skills;
  • Willingness to learn and grow with the company;
  • Proven experience in Incident Management and Live Studio Operations of at least 1 year;
  • On -call availability.

Key Responsibilities:

Incident Handling:

  • Troubleshooting/investigation of incidents & problems.
  • Communication with relevant teams (internal, external), to ensure timely handling of the incidents.
  • Creating and maintaining incident reports with all the relevant details, timelines, analysis and actions.

    Logs Analysis:
  • Logs analysis and assistance in investigations during incidents and requests from relevant teams.
  • Collaborate with developers and administrators to ensure full understanding of all logs shipped to centralized log management solution.

The team & ways we work:

  • Start-up culture, allowing for creativity and trying new things;
  • We work in self-organising agile teams;
  • Teams have all the support from infrastructure, business, technology and leadership;
  • We’re open and transparent in decision making: everyone has a voice, new ideas are always welcome;
  • Constant feedback and support to individuals;
  • We value results over process and tools;
  • We value team-work, so the best candidates are team-players ready to own their work from the start to the end.

Benefits:

  • 25 working days of vacation
  • Health insurance;
  • Trainings and conferences support;
  • Free Parking

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