18
Reģistrācijas numurs: 40003843899
- Apraksts
- Pamatinformācija
- Uzņēmums
Your mission:
- Provide billing reconciliation advice to Lenovo customers (direct end-users and indirect resellers).
- Assist resellers to navigate through Appxite platform to find the usage reports, invoices and configure reserved instances.
- Assist resellers or customers to use Azure calculator to estimate costs.
- Scope a customer issue by collecting the relevant facts and investigate the problem by doing his own research and by involving other teams as needed.
- Consult and collaborate with peers or colleagues around the world and with management and engineering to resolve service issues.
- Act internally as a customer/reseller advocate.
- Empower customers/resellers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
- Advise customers on how to gain additional value from their Microsoft products.
- Document technical work and research to help your colleagues, improve the product, and improve the support experience (KB articles).
- Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
That’s you:
- Previous experience in IT industry.
- Good knowledge and experience in Azure Migration, Azure SQL migration, AVD and Azure back up and site recovery.
- Good understanding of cloud products.
- Attention to detail and self-driven.
What we offer
- You will have skilled colleagues in an international environment.
- You will have the opportunity to challenge, grow and develop yourself.
- We offer professional certifications (Microsoft, AWS, Google, IBM).
- Covered health insurance and telephone expenses.
- Comfortable new office with free parking.
- Free lunches and gym.
- Employee referral program.
€
1500 - 4000
Papildu informācija: Salary depends on skills, qualifications, and experience!
Atrašanās vieta
- Rīga, Latvija
- Attālināta darba iespējas
Matrožu iela 15
Darba veids
- Pilna slodze
Prasmes
Valodas
- Angļu
Kontaktpersona
Yulia Sharhun
Yulia Sharhun
AppXite Platform is a channel marketplace & ecosystem management solution recognized in Forrester's 2021 Tech Stack.
The AppXite Platform empowers sellers, distributors, and vendors transforming into subscription- and consumption-based businesses. It decreases human touchpoints and lowers transaction costs throughout the entire customer journey with automation and self-service. Seamless buying, provisioning, and billing are vital, but the AppXite enables furthermore the migration toward a more lucrative managed and cloud services model or in short – as-a-service model.
Reģistrācijas numurs: 40003843899