- Apraksts
- Pamatinformācija
- Uzņēmums
Who We’re Looking For
The Bazaarvoice services team is looking for candidates experienced with delivering Web technologies in a professional services capacity delivering the scope of work in an allocated number of hours and days. This individual will be responsible for working with clients to implement, configure, transform data and train on the Bazaarvoice product suite.
The Implementation Engineer (IE) proactively engages with the Client throughout the length of the project with the overall objective of getting Clients live with Bazaarvoice Solutions in their environment thereby decreasing the overall Client Time to Value (TTV) to an absolute minimum. This is a hybrid role that incorporates both business and technical skills and experience. The role is primarily responsible for training, enablement and support to a Client’s business and technical teams on Bazaarvoice products, implementation best practices and technical interdependencies.
You will be dealing with our EMEA clients and your work hours will be between 10am to 7pm
Salary from 1480 EUR gross per month depending on experience and skills the candidate will bring to the role.
Responsibilities:
- Enables the client to implement the components of the Bazaarvoice core platform and ensures client’s implementation includes all necessary features to see full value.
- Ensures work is well defined, changes to requirements are managed, issues arising are tracked and dealt with in a timely fashion, customer satisfaction is attended to throughout the engagement.
- Understands how to prioritize work in a proactive manner. Anticipates consequences of actions, potential problems and opportunities for improvement.
- Keeps client aware of contractual obligations around remaining hours, remaining days and project status against contractual due date.
- Delivers the full scope of the contract and understands how to manage scope creep and/or scope change.
- Determines the customer’s configuration needs based on defined objectives and KPIs.
- Performs the functional customization of the solution per industry best practices and client requirements.
Requirements:
- Fluency in German at business level or higher
- Working experience with Web 2.0 technologies (even better if this experience was in an ecommerce environment). This includes past experience with coding or scripting for websites or web components using HTML, CSS, JavaScript, SQL, XML, etc. using common programming and software development concepts.
- Foster high client satisfaction while also driving the client towards completion of their own tasks to maximize their own value.
- Take consultative approach to understand client objectives and working with clients to guide them towards an implementation that meets established objectives.
- Strong technical troubleshooting skills using industry-accepted best-practices and tools.
- Experience working in a client-facing role (preferably in application/software support).
- The ability to manage multiple ongoing projects at a time while maintaining high quality results.
- Working in an agile environment with an understanding of operating lean.
- A positive, self-starter attitude and the desire to exceed client expectations at every opportunity.
- Excellent written and verbal communication skills.
Benefits:
We offer comprehensive benefits, from medical and dental coverage, accidental insurance plans, mental wellness, paid sabbatical leave, and employee recognition rewards, remote job and two weeks paid and compensated trainings in Vilnius!
The working world has changed. So have we: we also offer flexible work from home policies. For those travelling into our Vilnius office we have free snacks, drinks, tea and coffee. Win-win!
If you want to learn more about what it is like working at Bazaarvoice, jump onto our careers page and listen to what our employees have to say.
Papildu informācija: 2 weeks fully compensated of trainings in Vilnius, Lithuania
Atrašanās vieta
- Lietuva
- Attālināta darba iespējas
Darba veids
- Pilna slodze
Prasmes
Valodas
- Vācu
- Angļu
Gabriele Kasteckaite
About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia and the UK!
Reģistrācijas numurs: 40103686708