Scoro Software OÜ

keeping our worldwide customers happy by finding solutions to their issues and answers to their questions
working closely and following up where needed with other teams at Scoro to fulfil customer requests
understand the business challenges of our customers, find gaps in their workflows and recommend ways to get the most value out of using Scoro
guiding and educating the users of Scoro in a friendly, patient, and enthusiastic manner via email
gathering and evaluating customer feedback to constantly improve existing processes and Scoro in general

a chance to do impactful work for an industry-leading platform and to experience the excitement and challenges of a fast-growing tech company
an international team of motivated, supportive and reasonable 125 Scores to work with
a unique company culture that is built on trust, common sense and a dose of laughter
a possibility to grow into other roles as we scale depending on the interest of the person
flexibility in how, when and where you work as we trust that you choose the best and most efficient way for your work-life blend
a cozy working space in Riga downtown with a selection of drinks and snacks and an atmosphere flooded with humor and sarcasm, and of course – great team events and trainings
well-being perks, mental health services, and additional vacation days after the probation period
individual budget for purchasing books or participating in online courses
stock option package

previous experience in customer support related role
dedication to offering the best customer support possible and you’re ready to go the extra mile
a creative problem-solving mindset to understand complicated customers’ needs and find the best solution
excellent command of written and spoken English and Estonian/Latvian
an interest in technical details
a patient and friendly personality, and are great to work with
the capability of managing and prioritizing your time and tasks
readiness to work in shifts (7:00 – 15:00; 9:00 – 17:00; 13:00 – 21:00)