DiscoverCars.com, one of the fastest-growing companies in Europe, according to the Financial Times, seeks to be a world leader in online car rental reservations. Serving more than 8000 locations in 150 countries, our company is constantly adding new partners in new locations and pushing for the best prices and service for our customers.

We currently serve more than 250k customers a year via our website, which is available in 15 languages while providing the best possible service.

We are HIRING a Customer Satisfaction Specialist (ENGLISH + GERMAN) to join our GROWING TEAM!!! We are seeking to add a talented Customer Satisfaction Specialist to this team who will work in the morning or evening shift and provide support to English and German customers.

What you'll be doing:
• Processing post rental feedback, claims, and requests of customers from different sources.
• Ensuring the accuracy and completeness of claims forms and reports.
• Investigating coverage questions and problems.
• Investigating the client’s bank disputes.
• Using empathy/positive language when answering a client's request.
• Contribute your ideas to improve our Customer care workflow and increase customer retention.
• Be a team player and help the rest of the customer care team in any way you can.
• Identifying and resolving customer requests in a timely fashion following established guidelines.

Requirements:

• Have a high level of GERMAN language skills with excellent English skills.
• Have knowledge of customer care and understanding the needs of customers.
• Understand that the customer always comes first and to have a passion for assisting people.
• Have superb problem-solving skills and be able to be flexible to different customer profiles.
• Have good computer skills.
• Take ownership of your work and be able to multitask.
• Willing to learn and develop new skills continuously.

What do we offer?

• In-house introduction training.
• Work in a multi-cultural team of professionals.
• Competitive fixed salary plus performance-based bonus plan.
• Exclusive car hire rates for you, your family/friends.
• Co-financed health insurance after successful probation period.
• Training and self-development opportunities.

This is a fantastic opportunity for someone with the correct skills to work in a highly ambitious and fast-growing international company.

Did we spark your interest? Get in touch and let’s talk! To apply for this opportunity, please send your resume (in English).

We appreciate every application, but please note that we will contact those applicants who will be invited to a job interview!