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Customer Support Representative
Customer Support Representative
Customer Support Representative
EXANTE
Customer Support Representative
Customer Support Representative

Customer Support RepresentativeEXANTE

About the role:

Do you want to work in an exciting and ambitious company? We are offering a unique position for you to communicate and assist clients in an international organisation. We pride ourselves in offering cutting edge technology and an opportunity to thrive in a friendly working environment.
EXANTE is a growing wealthtech company that provides centralised trading solutions and B2B financial infrastructure that ignites business value.
Our ambitious trading platform helps direct market access to a wide range of financial instruments. Our White Label solution is a gamechanger in the industry! We provide a way for clients and institutions to spark new business opportunities with us within a month!
If you are passionate about providing excellent customer service, working in an international team and gaining experience in the finance industry then EXANTE is the right place for you.

What will you do:

  • Communicate and effectively assist customers from around the world, in answering questions regarding our product and services (via email, chats, and phone calls)
  • Provide excellent customer support by identifying customers' needs and solving tasks with an individual approach
  • Communicate with other internal teams to find a solution for more specific requests sent by customers
  • Maintain a positive image of our company

What we ask from you:

  • Fluency in English (written/spoken)
  • Be empathetic and willing to help others! Have a good attitude
  • Ability to simplify complex information
  • Be enthusiastic and willing to work closely with our friendly team!

Benefits:

  • A clearly defined career path within Helpdesk Department in a leading international FinTech company that has offices all around the world
  • 650 EUR one-time training bonus after successfully completing the training process (approximately 6 months)
  • Monthly bonus for good performance
  • Co-financing of Professional Development after probation period
  • Health Insurance (after probation period)
  • Flexible working hours, which allows you to easily combine work with studies
  • Job in a modern office, where you will be able to have a cup of hot coffee or tea + snack and fresh fruits
  • Free lunch in the office every working day by your choice
  • Corporate events
  • Multicultural team and environment

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