Founded in 2013, Trodo started as an international technology and export company for car parts and spares. Today Trodo continues to lead the way by setting the industry standards and growing to be one of its leading e-commerce businesses. With our position secured in the Baltics and Scandinavia, the goal is to go bigger. We are the technology leaders in making vehicle care understandable and accessible.

We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.

A top-notch Customer Service Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.

• Promptly respond to customer queries via email, live chat, and phone
• Immediately escalate serious complaints or issues that you are not equipped to deal with
• Liaise with colleagues or managers to find the best solutions to customers’ issues
• Identify common problems and escalate them to management, along with possible suggestions for improvement, wherever possible
• Maintain a polite, helpful, and professional manner at all times
• Obtain and share customer feedback with colleagues and other departments so that products and services can be improved
• Familiarize yourself with new products and services as they are introduced
• Attend workshops and meetings as required
• Provide training to new customer service agents
• Respect client confidentiality at all times

• General education degree
• Bachelor’s degree in business, communications, or a related field may be advantageous
• Practical experience with help desk software, such as Zendesk, and CRM software
• Previous experience in a customer service role is preferred
• The ability to respond appropriately under pressure
• Sound judgment and excellent problem-solving skills
• Fluent French, Spanish and English
• A positive attitude and the ability to build relationships with clients and colleagues
• The flexibility to work irregular hours, when required
• Superb written and verbal communication skills

• Salary range 1500 - 2000 gross
• Fruits and refreshments in the office for free
• Mental health support program
• Family friendly workplace
• Premium health insurance
• Celebrating employee important life moments
• Paid study leave
• Paid certification and education
• Team building activities
• Corporate events
• Celebration of Latvian traditional festivities in the office with refreshments and snacks
• Extra holidays for parents with children
• Loyalty holidays
• Extra days off for special occasions
• Employee Purchase Program

Everyone can maintain and repair their own vehicle.
In a world where people are hesitant to take care of their cars independently, we encourage them to try. We help, explain, and dismiss common myths, so more people could maintain and repair their vehicles quickly and easily. 

A tech leader that makes vehicle care understandable and easy.
We reduce obstacles to taking care of your vehicle. We provide customer experience, products, information, and support to quickly, easily, and confidently solve problems. 

• We believe in the simple, not the complex
• We want to work with great people
• Earn customer trust and user loyalty and respect every day
• Don't take success for granted
• Be yourself and make magic 

• Leading by example in a healthy work environment
• We share all possible information with employees to maintain transparency in the process
• Workplace is fun and innovative
• We encourage a culture of learning and knowledge sharing
• We offer flexibility
• People over process