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Support specialist
Support specialist
Sonarworks SIA
Support specialist

Support specialistSonarworks SIA

YOUR ROLE IN THE COMPANY:

We are looking for a customer-oriented Support specialist to join our team and help us exceed in supporting a world-class audio product with customers across the globe.

YOU WILL:

  • Apply your technical knowledge to diagnose, troubleshoot and resolve complex customer issues
  • Investigate and report product issues, analyze issue scale, and define priorities 
  • Analyze and communicate user feedback to the relevant teams, actively contributing to further product development and roadmap
  • Contribute to FAQ and other public content for our customers
  • Maintain internal platforms, expand functionality for improved workflows, contribute to internal documentation
  • Take a part in product testing and get hands-on with the latest audio technology

SKILLS WE ARE LOOKING FOR THIS POSITION:

  • At least 2 years experience in customer support service, supporting a software product
  • Prior experience with planning and helpdesk platforms
  • Content creation experience
  • Strong spoken and written English language skills
  • Team player ready to take initiative, comfortable with an agile work environment
  • Ability to effectively communicate with a wide variety of user segments, ranging from the consumer crowd all the way to music industry professionals

EXTRA POINTS FOR:

  • JIRA and Zendesk experience, helpdesk optimization skills
  • Advanced content creation and documentation skills
  • Scripting or WEB programming skills (Python, JAVA, HTML, CSS, WireShark, etc.)
  • Familiarity with Android and iOS platforms
  • Audio industry or music background

WHAT CAN WE OFFER YOU:

  • Opportunity to be a part of a revolutionary start-up that is recognized by the major players of the music industry
  • Employee stock option program as a long-run motivation
  • Monthly gross salary 1200-1500 EUR
  • Possibility to work remotely OR work in a dog-friendly & open-space office
  • Flexible working hours
  • Health insurance
  • Sonarworks software, know-how, and infrastructure for personal use in audio production

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