We are looking for a customer-oriented Support specialist to join our team and help us exceed in supporting a world-class audio product with customers across the globe.

• Apply your technical knowledge to diagnose, troubleshoot and resolve complex customer issues
• Investigate and report product issues, analyze issue scale, and define priorities 
• Analyze and communicate user feedback to the relevant teams, actively contributing to further product development and roadmap
• Contribute to FAQ and other public content for our customers
• Maintain internal platforms, expand functionality for improved workflows, contribute to internal documentation
• Take a part in product testing and get hands-on with the latest audio technology

• At least 2 years experience in customer support service, supporting a software product
• Prior experience with planning and helpdesk platforms
• Content creation experience
• Strong spoken and written English language skills
• Team player ready to take initiative, comfortable with an agile work environment
• Ability to effectively communicate with a wide variety of user segments, ranging from the consumer crowd all the way to music industry professionals

• JIRA and Zendesk experience, helpdesk optimization skills
• Advanced content creation and documentation skills
• Scripting or WEB programming skills (Python, JAVA, HTML, CSS, WireShark, etc.)
• Familiarity with Android and iOS platforms
• Audio industry or music background

• Opportunity to be a part of a revolutionary start-up that is recognized by the major players of the music industry
• Employee stock option program as a long-run motivation
• Monthly gross salary 1200-1500 EUR
• Possibility to work remotely OR work in a dog-friendly & open-space office
• Flexible working hours
• Health insurance
• Sonarworks software, know-how, and infrastructure for personal use in audio production