Hotel Administrator / Client Support Manager
Hotel Administrator / Client Support Manager
Duck Republik SIA
Hotel Administrator / Client Support Manager

Hotel Administrator / Client Support ManagerDuck Republik SIA

Requirements for candidates

What are we looking for?

  • Young and motivated 
  • Higher educated
  • Proficient English and Latvian language skills, both written and orally, Russian will be considered an advantage
  • We'll consider the previous experience in the hospitality or customer care field an advantage
  • Proactive problem solving and excellent communication skills
  • Legal permit to work in Latvia (in case of foreigners). Experience as a Customer Support Specialist or similar CS role

Job Responsibilities

  • Day-to-day communication with new customers, answering their questions and leading them through formalities in order to make booking happen
  • Manage relationships with current customers, giving support and answers on their stay-related questions. Making all the best for a positive experience for each.
  • Updating the database of customers, controlling payments and debts, and preparing new contracts and extensions.
  • Serving customers by providing product and service information and resolving product and service problems in a timely and accurate way.
  • Adjusting client database in Scoro platform (agreements, invoicing, etc.)
    Issuing invoices and following up on payment history
  • Taking part in team meetings and brainstorming
  • Communicate regularly with with current university partners

  • What does Duck Republik offer?
  • Competitive base salary 
  • Performance bonus
  • Flexible working hours
  • Work laptop 
  • Modern, hip office in Riga
  • Chance to launch and develop a completely new project
  • Opportunities to grow as the company expands in Latvia and the region

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