SoftGamings is one of the world’s most innovative developers of online gaming platforms and supplier of Tier 1 online turnkey gaming systems. SoftGamings is a well-known brand name with over 10 years of successful operations within Online Gaming Industry. Our company is rapidly growing and we are actively hiring new colleagues.

Additional information

Main responsibilities:

• Be responsible for Account Management team overall performance, onboarding, mentoring
and reporting.
• Be the primary point of contact for dedicated customers for any issues and questions.
Ensure timely and successful solutions&answers to customer issues and development
needs.
• Communicate to management about any trends or important issues from the Account
Management team and customers.
• Be a connector between customers and cross-functional internal teams.
• Responsible for working with the Sales, Partnerships and Promotions departments to
support better solutions and service for Account Management team`s clients.
• Develop a trusted long-term relationship with key accounts, customer stakeholders, key
business executives
• Monitor and analyze client portfolio, our product positioning and usage, and provide
required reporting to management.
• Explore opportunities to add value to customer with our knowledge, products and services
• Forecast and track key account metrics on customer satisfaction and long-term
relationships
• Communicate the progress of initiatives to internal and external stakeholders

Requirements:

• Head of Account management or other relevant experience (e.g. Head of Customer
support, Customer service)
• Demonstrated ability to communicate, present and influence credibly and effectively at all
levels of the organization, including executive and C-level
• Takes initiative in finding the best solution for customer
• Excellent verbal and written communications skills
• Natural relationship builder and teamwork enthusiast
• Ability to prioritize and plan among competing tasks, while paying strict attention to detail
• Critical thinking and problem-solving skills
• Keen attention to Customer satisfaction
• Good in written and verbal Russian and English

We offer:

• A great opportunity to work for a Tier 1 brand in the Online Gaming Industry
• Competitive remuneration package
• Professional development in a dynamic and exciting industry
• Friendly environment with a lot of extra perks and benefits
• Training and 360° support starting from the first day
• Modern office and lunch
• Health insurance after the probation period

Please, send your CV with indication "Head of Account Management”.