Scoro Software OÜ

keeping our worldwide customers happy by finding solutions to their issues and answers to their questions
working closely and following up where needed with other teams at Scoro to fulfil customer requests
understand the business challenges of our customers, find gaps in their workflows and recommend ways to get the most value out of using Scoro
guiding and educating the users of Scoro in a friendly, patient, and enthusiastic manner via email
gathering and evaluating customer feedback to constantly improve existing processes and Scoro in general

4-day work week without compressed hours and no change in salary;
Stock options package to all our employees;
Autonomy in how, when, and where you work;
Paid medical days;
Well-being perks & mental health services;
Individual budget for books or courses & access to the Udemy learning platform;
A cozy (and animal-friendly) working space with a free flow of snacks and drinks;
Help with setting up a home office when working fully remote;
Atmosphere flooded with humor and, of course – great team events and trainings;
Annual global events in Estonia;
Thorough onboarding, personal mentor & vertical and horizontal growth opportunities;
An international team and unique company culture that is built on trust, common sense, and a dose of laughter.

previous experience in customer support related role
dedication to offering the best customer support possible and you’re ready to go the extra mile
a creative problem-solving mindset to understand complicated customers’ needs and find the best solution
excellent command of written and spoken English and Estonian/Latvian
an interest in technical details
a patient and friendly personality, and are great to work with
the capability of managing and prioritizing your time and tasks
readiness to work in shifts (7:00 – 15:00; 9:00 – 17:00; 13:00 – 21:00)