CUSTOMER SUPPORT OPERATOR (with German, Portuguese, Italian, Spanish, Chinese language)

We are looking for a proactive person with strong communication & analytical skills, who could make hard things look easy and one who possesses a ‘whatever it takes’ attitude to do what is necessary.

Duties & responsibilities:

• handling customer questions over various communication channels (NO phone calls)
• ensuring high level customer satisfaction
• working with various internal systems and platforms
• daily interaction with team members and other departments
• reporting technical issues to the relevant parties

The ideal candidate should possess a strong willingness to learn and pick up new information quickly. As well as:

• proficiency in English (around C1 level)
• German, or Portuguese, or Italian, or Spanish, or Chinese language - minimum B2 level (knowledge of the additional language will benefit you financially)
• ability to communicate clearly, friendly, and professionally
• solid computer skills
• strong analytical skills and learnability
• willingness to help and solve problems

Here, at Ibanpay, we have an inclusive and diverse culture and promote support and respect the value and needs of all individuals. We are grateful to deliver for you the best employee experience and we offer:

• paid training cycles to perform the job at the highest standards (4-weeks training are paid 4.40/h gross)
• private health insurance (including rehabilitation, sports coverage etc.), straight after successful probation
• first-hand experience in international e-wallet and credit card projects & career growth opportunities (FinTech industry)
• valuable work experience in a young, dynamic and friendly international environment
• excellent opportunity to practice the language with native speakers and develop new skills
• flexible working schedule with a balanced mix of morning, evening and night hours – perfect to combine with studies
• social benefits, all taxes paid, guaranteed performance based salary increase
• regular fun and interesting corporate events (online/offline)
• modern workplace with ergonomic workstation setup and free monitored parking
• partly remote work opportunities (hybrid work model: home\office approx. 70\30)

Ibanpay – place, where each person is outstanding, but we bring our talents to work as a team and make a difference powering an expansive future for all.

START DATE OF TRAINING: approx. October 2022

LOCATION: Office (Meistaru 33, Valdlauči) and from home

WORKING HOURS:

Alternating work schedule

8 hours shift, including paid breaks/lunch time;

+/-5 shifts per week;

Shifts: 7:00-15:00, 15:00-23:00, 23:00-7:00

SALARY:

• Night tariff scale – 1.5 time more
• Overtime & State holidays – are paid double
• Night shift on State holiday - 2.5 time more

The remuneration may change with the potential job offer depending on the candidate’s skills, qualification and experience. Knowledge of additional language will benefit you financially as well.

NB! Please only apply, if you're legally authorized to work in the EU countries / have a working permit in Latvia (for full-time job).
As we do not ask for previous job experience, please, prepare a well-considered motivation letter in English specifying your compliance with the requirements and send it to us together along with your CV.
Only successful applicants will be contacted. If you are not contacted within 30 days of submitting your application, please consider your application unsuccessful.
*The remuneration described above is valid during the term of this job advertisement only and may change with the potential job offer depending on the candidate’s skills, qualification and experience.