Senior IT Operations Support specialist
Senior IT Operations Support specialist
Intrum Global Technologies
Senior IT Operations Support specialist

Senior IT Operations Support specialistIntrum Global Technologies

Senior IT Operations Support specialist

This is the job.

  • Monitor a variety of systems and interfaces, scheduled tasks and business application processes in order to ensure business process continuity.
  • Respond to incidents, further diagnosis, resolution, root cause identification, documentation.
  • Be part of the development process.
  • Plan and schedule upgrades, updates, reconfigure OS and applications, test and implement configuration changes.
  • Continual improvement process (SD Processes and manual work automation).
  • Incident Handling:

  • ​Troubleshooting/investigation of incidents & problems.
  • Communication with relevant teams (internal, external), to ensure timely handling of the incidents.
  • Creating and maintaining incident short overview with all the relevant details, timelines, analysis and actions.
  • Logs Analysis:

  • Logs analysis and assistance in investigations during incidents and requests from relevant teams.
  • Collaborate with developers and administrators to ensure full understanding of all logs shipped to centralized log management solution.

You have:

  • IT degree or equivalent work experience.
  • Ability to work on projects independently, keeping track of many ongoing tasks simultaneously.
  • Knowledge of how to measure and monitor service performance in terms of availability, quality and overall health.
  • Practical Linux, Windows administration skills.
  • Experience with monitoring solutions (Grafana, Prometheus).
  • IT Service Desk experience.
  • Fluent written and verbal English language.
  • You are a focused and responsible person who is able to follow procedures and guidelines.
  • Experience with Jira service desk, Zabbix, scripted automation.
  • Ability to carry out in-depth research to reveal new and better methods of handling functions within the department.
  • Ability to work alongside other departments to achieve company goals and vision.
  • Communication Skills.
  • Logical thinking and a positive attitude.
  • Willingness to learn and grow within the company.

Seen as advantage:

  • Ability to maintain servers and keep the applications and services up and running.
  • Understanding of Windows domain infrastructure, AD, LDAP, GPO, permissions, security groups.
  • Understanding of database concepts - oracle, mssql, mysql/maria, postgre, mongo.
  • Good understanding of Service Desk, Support and Problem Management practices.
  • Previous experience supporting Java/Scala based applications would be beneficial but not essential.

We offer:

  • Experience working in a multinational environment, being part of the Global IT or Data & Analytics functions in the leading credit management company in Europe.
  • Monthly gross salary from 1800 EUR to 2800 EUR.
  • Hybrid working, location by your choice (remote/ in office), and a healthy attitude towards flexible working patterns.
  • Respecting private life, providing 3 extra leave-days for personal needs.
  • Health insurance and paid mental health support (from your first steps).
  • Snacks and fruits to boost your office day.
  • Well-being activities, surprises, and birthday gifts (lunch stretching sessions, sporty challenges, mini competitions with prizes).
  • Supporting self-driven learning (i.e., paid conference fees, relevant Udemy courses).

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