This is the job.

• Responding to incidents via JIRA Service Desk, escalating issues to the Development team;
• You will be responsible for monitoring a variety of systems, logging sources and interfaces, scheduled tasks and business application processes in order to ensure business process continuity. (Grafana, Zabbix, Linux logs, Application logs);
• You will also be helping the Development and the DBA teams with systems deployments and maintenance;
• You will be acting as L2/L3 support engineer;
• Being able to self-organize, being able to manage priorities of incoming tasks;
• Being precise to details and reliable;

You have:

• You are a customer-oriented communicator with a positive attitude who is able to analyze problems and identify root causes;
• Ability to keep track of many ongoing tasks simultaneously in a dynamic environment;
• Good understanding of Problem Management practices;
• Good knowledge of Latvian, English (spoken and written);
• Understanding database and SQL concepts;
• Ability to read and understand Linux scripts (Bash);
• Basic Linux skills (Filesystem permissions, ssh, object ownership, o/s processes), Simple commands (ps, chmod, chown, ls, grep, cat, tar);
• Basic understanding of Networks and TCP/IP stack.

Seen as advantage:

• IT Service Desk experience;
• Experience working with Atlassian products (JIRA/Confluence);
• Oracle database experience;
• Basic programming skills (Python);
• Experience in writing/modifying MS SQL queries;
• Experience in writing Bash scripts for production environment;
• Basic understanding of version control software (SVN, Git);
• Any experience with Zabbix.

We offer:

• Experience working in a multinational environment, being part of the Global IT or Data & Analytics functions in the leading credit management company in Europe.
• Monthly gross salary from 1800 EUR to 3000 EUR.
• Hybrid working, location by your choice (remote/ in office), and a healthy attitude towards flexible working patterns.
• Respecting private life, providing 3 extra leave-days for personal needs.
• Health insurance and paid mental health support (from your first steps).
• Snacks and fruits to boost your office day.
• Well-being activities, surprises, and birthday gifts (lunch stretching sessions, sporty challenges, mini competitions with prizes).
• Supporting self-driven learning (i.e., paid conference fees, relevant Udemy courses).