IT System Support Specialist
IT System Support Specialist
Intrum Global Technologies
IT System Support Specialist

IT System Support SpecialistIntrum Global Technologies

IT Operations Support Specialist

This is the job.

  • Responding to incidents via JIRA Service Desk, escalating issues to the Development team;
  • You will be responsible for monitoring a variety of systems, logging sources and interfaces, scheduled tasks and business application processes in order to ensure business process continuity. (Grafana, Zabbix, Linux logs, Application logs);
  • You will also be helping the Development and the DBA teams with systems deployments and maintenance;
  • You will be acting as L2/L3 support engineer;
  • Being able to self-organize, being able to manage priorities of incoming tasks;
  • Being precise to details and reliable;

You have:

  • You are a customer-oriented communicator with a positive attitude who is able to analyze problems and identify root causes;
  • Ability to keep track of many ongoing tasks simultaneously in a dynamic environment;
  • Good understanding of Problem Management practices;
  • Good knowledge of Latvian, English (spoken and written);
  • Understanding database and SQL concepts;
  • Ability to read and understand Linux scripts (Bash);
  • Basic Linux skills (Filesystem permissions, ssh, object ownership, o/s processes), Simple commands (ps, chmod, chown, ls, grep, cat, tar);
  • Basic understanding of Networks and TCP/IP stack.

Seen as advantage:

  • IT Service Desk experience;
  • Experience working with Atlassian products (JIRA/Confluence);
  • Oracle database experience;
  • Basic programming skills (Python);
  • Experience in writing/modifying MS SQL queries;
  • Experience in writing Bash scripts for production environment;
  • Basic understanding of version control software (SVN, Git);
  • Any experience with Zabbix.

We offer:

  • Experience working in a multinational environment, being part of the Global IT or Data & Analytics functions in the leading credit management company in Europe.
  • Monthly gross salary from 1800 EUR to 3000 EUR.
  • Hybrid working, location by your choice (remote/ in office), and a healthy attitude towards flexible working patterns.
  • Respecting private life, providing 3 extra leave-days for personal needs.
  • Health insurance and paid mental health support (from your first steps).
  • Snacks and fruits to boost your office day.
  • Well-being activities, surprises, and birthday gifts (lunch stretching sessions, sporty challenges, mini competitions with prizes).
  • Supporting self-driven learning (i.e., paid conference fees, relevant Udemy courses).

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