1743
Problem Manager
Problem Manager
Problem Manager
RealTime SIA
Problem Manager
Problem Manager

Problem ManagerRealTime SIA

Problem Manager is expected to manage the overall process of identified problems and their lifecycle. To ensure that problems have identified and completed root cause analysis, ensure that the implementation of workarounds, mitigations and permanent fixes is done correctly. Problem Manager will coordinate and direct all aspects of the problem management effort, including bringing the right teams, tools and information together. Problem Manager will ensure that cooperation with other teams is done in a manner that ensures the most efficient way to fix the issues.

Problem Manager day-to-day responsibilities will include:

  • Management of identified problem lifecycle;
  • Preventing existing and reoccurring problems from happening on production environment;
  • Provide solutions on minimizing the impact of incidents that cannot be prevented;
  • Root cause analysis (RCA) of incidents;
  • Identifying possible workaround, mitigations and permanent fixes;
  • Ensuring identified action plans are implemented and working correctly;
  • Ownership of Post Mortem, Problem Lifecycle and Incident Management processes.

Requirements:

  • Prior experience in similar role related to Problem Management, Incident Management, Process Management;
  • Knowledge of Root Cause Analysis techniques;
  • Ability to draw people together and encourage collaboration;
  • Passionate about solving problems and coming up with solutions;
  • Interpersonal skills to facilitate communication between different teams;
  • Knowledge on how to prioritize work correctly and efficiently;
  • Effective self-management skills and ability to work independently (even remotely);
  • Good oral and written communication skills in English;

Optional: Professional qualifications in IT Service Management (ITIL foundation qualification, KT Troubleshooting foundations or equivalent).

The team & ways we work:

  • Start-up culture, allowing for creativity and trying new things;
  • We work in self-organizing agile teams;
  • Development teams have all the support from infrastructure, business, technology and leadership;
  • We’re open and transparent in decision making: everyone has a voice, new ideas are always welcome;
  • Constant feedback and support to individuals;
  • We value results over process and tools;
  • We value team-work, so the best candidates are team-players ready to own their work from the start to the end.

Benefits:

  • Annual vacation - 25 paid business days;
  • Trainings and conferences support;
  • Flexibility in remote and office work;
  • Insurance with dental, mental-health support and sports coverage;
  • Free access to Udemy and LinkedIn Learning;
  • A high-pace, high-energy, and high-performance environment;
  • Partly/Fully paid parking next to the office in Akropole or Teika;
  • Fruits in the office;
  • Regular Team-building activities and company events;
  • Friendly and open-minded culture;
  • Business/Individual performance-based annual bonuses;
  • Employee referral program as well as other benefits according to company’s benefits policy.

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