English Speaking Service Desk Team Lead
English Speaking Service Desk Team Lead
English Speaking Service Desk Team Lead
Arvato Systems Latvia SIA
English Speaking Service Desk Team Lead
English Speaking Service Desk Team Lead

English Speaking Service Desk Team LeadArvato Systems Latvia SIA

General responsibilities:

  • Lead the English-Speaking Service Desk Team including running performance reviews and talent development activities.
  • Management of team resource planning and follow up in order to meet maintenance, support and development requirements
  • Act as the first level escalation contact for Customers and the team, developing strong relationships with stakeholders
  • Continuously develop services, processes and tools
  • Advise and support the team in consideration of functional requests
  • Assist the team in resolving issues
  • Creating an inspiring team environment with an open communication culture.
  • Follow up on any customer issues requiring additional research
  • Demonstrate the highest level of customer service and professionalism
  • Participating in job interviews.

Job requirements:

  • Excellent communication skills in English language
  • Proven experience in leading and developing a team
  • Previous customer service-related experience
  • Previous experience with SAP will be considered as advantage
  • Desire to grow and develop in IT industry
  • Proactive and analytical approach
  • Strong problem-solving skills, self-containing work style and ability to think creatively
  • People management capability with ability to build, guide and motivate a team
  • Excellent communication and relationship-building skills
  • Flexibility, mobility, and high level of self-motivation

We offer:

  • Monthly gross salary from 2000 to 2800 EUR, depending on your level of expertise
  • Hybrid way of working, based on your own preferences, with cozy office space in the center of Riga, when needed, and the home office set up compensation for creating a comfortable work environment wherever you are
  • Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.
  • Individual development and learning plan, including yearly budget for external training
  • Necessary essentials – health insurance with dental services and sports coverage
  • Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives
  • Friendly, multicultural and cooperation orientated colleagues

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