- Apraksts
- Pamatinformācija
- Uzņēmums
Requirements for candidates
The post holder will have the following responsibilities:
- Established experience working in a client services environment
- Established experience with b2b client relationship/client support / similar
- Experience in the Financial Services (Payments, FX) / Transactional Banking
- Experience in tracking client-related KPIs
- Payments and Investigation experience (desirable)
- Have worked on SWIFT (desirable)
- BSc/BA in Business Administration, Finance or a related field
- Proficient user of MS Office / Google Docs
- Working knowledge of CRM platforms
- A customer-oriented attitude
- Excellent communication skills
Job description
The postholder will have the following responsibilities
- Conducts non-fraud payment investigations: both simple cases, using automated tools and templates, as well as more complex cases which require in-depth knowledge of products, processes and regulations for their detection and solving.
- Answers to client, customer and 3rd party requests concerning non-fraud payment investigations.
- Communicates directly with banking partners and providers, both in written and verbal.
- Provides daily support to the Client Services and other teams with regard to non-fraud payment investigations
- Assists the Head of Non-Fraud Payment Investigations with investigation cases, as well as reports, analytics and other relevant tasks, when required.
- Escalates unresolved cases to the Head of Non-Fraud Payment Investigations.
- Fully covers the Head of Non-Fraud Payment Investigations during his/her absences (after successfully passing the probation period).
- Can be requested by the division head to temporarily perform additional duties or execute additional projects falling within the scope of the division responsibility areas.
What we offer
- Collaborative environment
- Growth opportunities
- Excellent work conditions
- Paid Time Off
- Health insurance
- Training & Development
- Discretionary performance Bonus
- Work in a friendly team
- Great opportunity to grow your career in cutting-edge payments fintech
- Paid parking on the office site
Atrašanās vieta
- Rīga, Latvija
5th Floor, Ulbrokas iela 23, LV-1021,Riga, Latvia
Darba veids
- Pilna slodze
Valodas
- Angļu
- Krievu
Stefanija Martinova
Due to growth, we have a newly-created role for a Non-Fraud Payment Investigations Analyst to join our team in Riga, Latvia.
Clear Junction is a global payments company, licensed and regulated by the FCA in the UK, that offers regulated end-to-end payments solutions based on proprietary in-house technology. The company's infrastructure is designed to meet the growing needs of global financial companies.
Founded in 2016, the business has seen double-digit growth year on year, with over 90 fintech professionals based across Europe. Clear Junction is ranked number one in the FEBE Growth 100 list as the fastest growing, founder-led, privately owned businesses in the UK. Join our expanding teams in the role of the Non-Fraud Payment Investigations Analyst in our Riga office.
Reģistrācijas numurs: 10266710