77
Reģistrācijas numurs: 40203072770
- Apraksts
- Pamatinformācija
- Uzņēmums
General responsibilities:
- 1st and 2nd Level Support
- Receiving of technical cases from customers as well as independent investigation and if necessary solution of the respective problem cases
- User administration for SAP systems, SharePoint and Active Directory
- Process and monitor technical incidents
- Advise and support the customer in consideration of functional requests
- Assist the customer in resolving issues
- Dispatch and track tickets for the 2nd and 3rd level of support
- Follow up on any customer issues requiring additional research
- Demonstrate the highest level of customer service and professionalism
Job requirements:
- Excellent communication skills in German and English languages
- Previous customer service related experience
- Proactive and analytical approach
- Good problem solving skills
- Solution orientated and a team player
- Desire to grow and develop in IT industry
- Experience in the Office 365 environment
- First experience in IT support
- First experience in ITIL
We offer:
- Monthly gross salary from 1500 to 2100 EUR, depending on your level of expertise.
- Hybrid way of working, based on your own preferences, with cozy office space in the center of Riga, when needed.
Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc. - Individual development and learning plan, including yearly budget for external training.
- Necessary essentials – health insurance with dental services and sports coverage.
- Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives.
- Friendly, multicultural and cooperation orientated colleagues.
€
1500 - 2100
Atrašanās vieta
- Rīga, Latvija
- Attālināta darba iespējas
Darba veids
- Pilnas slodzes maiņu darbs
Valodas
- Vācu
- Angļu
Kontaktpersona
Arvato Systems Latvia SIA
Arvato Systems Latvia SIA
Global IT specialist Arvato Systems supports major companies through digital transformation. More than 3100 employees in over 25 locations epitomize in-depth technology expertise, industry knowledge and focus on customer requirements. As a part of the Bertelsmann Group-owned Arvato network, we have the unique capability to work across the entire value chain. Today, Arvato Systems Latvia has m...
Reģistrācijas numurs: 40203072770
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