- Apraksts
- Pamatinformācija
- Uzņēmums
Job description
As a Product Support Representative, you will interact with patients, parents, caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated team, you will ensure a high-quality experience for each patient by assisting to determine why the service, equipment, or feature is defective (inoperable) and help resolve issues related to the product.
Requirements
- Customer focus and empathy - you enjoy talking to customers, listening to their needs, and finding solutions to their queries.
- Strong verbal and written communication skills and excellent phone manner.
- Problem-solving skills by working independently and in collaboration with other teams.
- Fluent in English and German language.
- 1+ years of relevant customer/technical support experience.
- Ability to write reports, read and interpret documentation such as procedure manuals, operating instructions, and safety rules.
- Proven experience in supporting mobile apps, both iOS, and Android, as well as Cloud-based reporting systems.
Company offers
- An exciting opportunity to be a part of a fast-growing, dynamic, innovative international company with a true purpose where you will make a difference to those living with diabetes
- Fully remote work mode and flexible schedule
- Focus on your long-term career
- Access to best-in-class training and development programs
Atrašanās vieta
- Latvija
Darba veids
- Pilna slodze
Sheila Eizensharf
+371 27711733
Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements, and annual growth. We are a high performing team of recruitment experts from various industries.
Our client Dexcom, Inc. empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. With headquarters in San Diego, California, Dexcom has emerged as a leader in diabetes care technology. By listening to the needs of users, caregivers, and providers, Dexcom simplifies and improves diabetes management around the world.
Reģistrācijas numurs: 302687119