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Description
Join our team as a IT Performance Analyst!
Yes, you can! That's our attitude towards our work, ambitions, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and we encourage everyone to achieve them – professionally and personally.
Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to literally build a local banking champion.
Luminor is offering employment for people displaced by the invasion of Ukraine. We are a dynamic, Pan-Baltic bank with a diverse team and have a number of great professional opportunities available both in business and support functions.
IT Performance Analyst is primarily responsible to assist in evaluating the performance of the IT supplier and providing insights around cost saving opportunities for the IT service management department. The role also covers assistance in monitoring and management of incident, problem, change, and other IT related processes.
Responsibilities:
- Reviewing and measuring all performance against agreed metrics and identifying flaws
- Highlighting the areas of enhancement to Service Integration and Management department
- Combine data from multiple sources to respond to high-level IT Operations related questions
- Proactively suggesting areas for further analysis to generate ideas for improvements
- Resolve issues escalated by the Service Integration and Management department (satisfaction issues/escalations) using the resources, tools and systems available
- Participate in incident, problem and change management process and reviews where required
- Remain well versed in policies, procedures, standards and documentation associated with these, especially developing ITSM knowledge to the appropriate level
Skills and experience:
- Basic to good knowledge of the Bank products, processes and IT systems
- Customer service skills as well as vendor management skills
- Strong analytical skills and IT process management understanding
- Bachelor's degree in IT or Technology
- Excellent English: equivalent to a skilled native, complete fluency in communication
What We Offer:
- Flexibility. Flexible working hours, remote work and possibility to work from anywhere in EU, Iceland, Switzerland and UK (in total 90 days per year)
- International teams. Teams that go outside Pan-Baltic borders where people value challenging work together with good humor and having fun
- More vacation. Additional week of vacation available to all employees who have been in the company for 1 year or more
- Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
- Health benefits. A competitive benefits package in addition to your salary that includes health insurance in Lithuania and Latvia, and Wellness package in Estonia. As well as, Health days in case of your absence due to sickness
- Wellbeing. Access to tools and resources that help to feel good and be productive at work and in life
- Professional growth. Internal and external training programs, workshops, conferences, online training etc.
- Gross salary. 1800 - 2700 EUR/month, which is to be determined depending on your level of experience and competencies
Application deadline is 1st of March. We are looking for a candidate primarily already located within Baltics and please apply with your CV in English
Atrašanās vieta
- Rīga, Latvija
- Attālināta darba iespējas
Skanstes iela 12, 1013, Rīga
Darba veids
- Pilna slodze
Eva Vītola
Luminor is the leading independent bank in the Baltics and the third-largest provider of financial services in our region. We serve the financial needs of individuals, families, and companies. Just like our home markets of Estonia, Latvia, and Lithuania we are young, dynamic, and forward looking.
Luminor has a strong and capable team that is committed to achieving our strategic objectives. We are dedicated to supporting sustainable growth in the Baltic region by providing a long-term commitment to businesses and individuals.
Reģistrācijas numurs: 40203154352