German Speaking Service Desk Specialist (Healthcare team)
Arvato Systems Latvia SIA
German Speaking Service Desk Specialist (Healthcare team)
Arvato Systems Latvia SIA
German Speaking Service Desk Specialist (Healthcare team)
Arvato Systems Latvia SIA

German Speaking Service Desk Specialist (Healthcare team)Arvato Systems Latvia SIA

General responsibilities:

- Respond to customer inquiries via phone/ e-mail or ticketing system.
- Process and monitor technical incidents.
- Advise and support the customer in consideration of functional requests.
- Assist the customer in resolving 1st and 2nd level issues.
- Dispatch and track tickets for the 3rd level support.
- Follow up on any customer issues requiring additional research.
- Demonstrate the highest level of customer service and professionalism.

Job requirements:

- Excellent communication skills in German and English.
- Previous customer service related experience.
- Proactive and analytical approach.
- Good problem solving skills.
- Solution orientated and a team player.
- Desire to grow and develop in IT industry.
- Previous experience in IT would be considered as an advantage.

We offer:

- Monthly gross salary from 1400 to 2000 EUR, depending on your level of expertise
- Hybrid way of working, based on your own preferences, with cozy office space in the center of Riga
- Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.
- Individual development and learning plan, including yearly budget for external training
- Necessary essentials – health insurance with dental services and sports coverage
- Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives
- Friendly, multicultural and cooperation orientated colleagues

Mēneša bruto algaBruto mēnesī  € 1400 - 2000

Atrašanās vieta

    Rīga, Rīgas rajons, Latvija
  • Attālināta darba iespējas

Darba veids

  • Pilna slodze


 Customer service Communication


  •  Vācu
  •  Angļu
Arvato Systems Latvia SIA

Global IT specialist Arvato Systems supports major companies through Digital Transformation. About 3,100 staff in over 25 locations epitomize in-depth technology expertise, industry knowledge, and focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support.

As a part of the Bertelsmann-owned Arvato network, we have the unique capability to work across the entire value chain. Through our strong strategic partner network with global top players such as AWS, Google, Microsoft, and SAP, we continuously strengthen our know-how and leverage the most advanced technology. We Empower Digital Leaders.

Uzņēmuma mājaslapahttps://www.arvato-systems.com/

Reģistrācijas numurs40203072770

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