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CUSTOMER SERVICE SUPPORT SPECIALIST (2nd Level)
C.T.Co Ltd. is a Europe-oriented IT solutions and services provider, based in Riga, Latvia (EU) with a track records of delivering enterprise solutions to top global clients for more than 20 years. C.T.Co employs over 600 people in Riga.
Currently, we are looking for a 2nd Level Support Specialist who is ready to be in charge of the problem and incident management process and be responsible for minimizing the adverse impact on the business; someone who is ready to work with demanding international clients.
Professional skills and qualifications:
• Bachelor’s degree (could be in progress or incomplete) in IT field;
• Previous experience in related area;
• Knowledge (and/or practical experience) of SQL and scripting languages;
• Proficiency of ITIL concept will be considered as an advantage;
• Good analytical and problem-solving skills;
• Ability to organize and prioritize work in an efficient manner;
• Excellent communication skills;
• Fluent English (reading/speaking/writing);
• Good understanding of Latvian and Russian.
Responsibilities:
• Managing the life cycle of incidents and service requests, escalating them as appropriate;
• Analyzing the business requirements and their impact on the existing solutions;
• Working cross-functionally to complete orders and resolve incidents;
• On-call availability;
• Run-Book development and maintenance;
• Handling user inquiries (investigation);
• Review technical logs, database, monitoring tools;
• Infrastructure updates, deployments.
We offer:
• Opportunity to work with modern technologies in a cloud-based environment together with implementation teams, applying DevOps practices;
• Work by morning & evening shifts (opportunity to combine with studies);
Benefits:
• Advantage of working in a large, stable and reliable Company, which managed to keep a dynamic and friendly work environment;
• Modern office with free parking;
• Company sponsored professional trainings, certifications and conferences;
• Career growth and opportunities for development;
• Attractive salary and compensation package (health insurance, paid cell phone calls, etc.);
• Regular company and team building events;
• Opportunity to work in the office or remotely.
Additional information:
Sludinājumu latviešu valodā var apskatīt šeit:
https://ctco.lv/careers/vacancies/customer-service-support-specialist-2nd-level/