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CUSTOMER SERVICE SUPPORT SPECIALIST (2nd Level)
C.T.Co Ltd. is a Europe-oriented IT solutions and services provider, based in Riga, Latvia (EU) with a track records of delivering enterprise solutions to top global clients for more than 20 years. C.T.Co employs over 600 people in Riga.
Currently, we are looking for a 2nd Level Support Specialist who is ready to be in charge of the problem and incident management process and be responsible for minimizing the adverse impact on the business; someone who is ready to work with demanding international clients.
Professional skills and qualifications:
• Bachelor’s degree (could be in progress or incomplete) in IT field;
• Previous experience in related area;
• Knowledge (and/or practical experience) of SQL and scripting languages;
• Proficiency of ITIL concept will be considered as an advantage;
• Good analytical and problem-solving skills;
• Ability to organize and prioritize work in an efficient manner;
• Excellent communication skills;
• Fluent English (reading/speaking/writing);
• Good understanding of Latvian and Russian.
Responsibilities:
• Managing the life cycle of incidents and service requests, escalating them as appropriate;
• Analyzing the business requirements and their impact on the existing solutions;
• Working cross-functionally to complete orders and resolve incidents;
• On-call availability;
• Run-Book development and maintenance;
• Handling user inquiries (investigation);
• Review technical logs, database, monitoring tools;
• Infrastructure updates, deployments.
We offer:
• Opportunity to work with modern technologies in a cloud-based environment together with implementation teams, applying DevOps practices;
• Work by morning & evening shifts (opportunity to combine with studies);
Benefits:
• Advantage of working in a large, stable and reliable Company, which managed to keep a dynamic and friendly work environment;
• Modern office with free parking;
• Company sponsored professional trainings, certifications and conferences;
• Career growth and opportunities for development;
• Attractive salary and compensation package (health insurance, paid cell phone calls, etc.);
• Regular company and team building events;
• Opportunity to work in the office or remotely.
Additional information:
Sludinājumu latviešu valodā var apskatīt šeit:
https://ctco.lv/careers/vacancies/customer-service-support-specialist-2nd-level/
Papildu informācija: *The above-mentioned remuneration is valid within the terms of this job advertisement only and may vary depending on the potential candidate’s skills, qualification, and experience.
Atrašanās vieta
- Rīga, Latvija
- Attālināta darba iespējas
Meistaru iela 33, Valdlauči, Ķekavas pagasts, Ķekavas novads.
Darba veids
- Pilna slodze
Prasmes
Valodas
- Angļu
- Latviešu
- Krievu
C.T.Co HR Department
+371 66952000
C.T.Co is a member of Com-Tec-Co, a European technology group, leveraging more than 20 years expertise in enterprise applications delivery for global companies to provide clients with the best value in Enterprise Apps.
Solutions are delivered using an agile, iterative and incremental approach, which is specially tailored to enterprise environment needs. This enables close collaboration with the customer throughout the solution delivery process, from sketching ideas to user experience design, implementation, integration and operations support, which results in optimized project ROI.
A great user experience of Enterprise Apps seamlessly integrates structured and semi-structured data, business intelligence, collaboration tools, document management and workflows.
Reģistrācijas numurs: 40003444513