- Apraksts
- Pamatinformācija
- Uzņēmums
Job description
As a Product Support Representative, you will interact with patients, parents, and caretakers for people who use Dexcom products. Your assistance and empathy will give the entire family a sense of comfort and the ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated team.
- Interacting with Dexcom patients in both languages (English and Dutch) via online and offline channels, mainly incoming calls, while documenting diligently each individual case.
- Providing technical support and clear instructions to Dexcom patients who are using any part of the Dexcom CGM system.
- Building relationships with Dexcom patients by guiding and educating them on the recommended usage of Dexcom products.
- Improving personal competencies and efficiency by tracking personal achievements and statistics via measurable KPIs.
- Being able to keep up with fast paced (quickly changing) environment.
- Participating in additional projects and tasks that will aid professional growth.
Requirements
- Fluent in both English and Dutch.
- 1+ years of relevant customer/technical support experience.
- Customer focused and empathic - you enjoy talking to various Dexcom patients, listening to their needs, and finding solutions to their queries.
- Strong verbal and written communication skills in both languages and excellent phone manners.
- Problem-solving skills by working independently and in collaboration with other teams.
- Proven experience in supporting mobile apps, both iOS, and Android, as well as cloud-based systems.
- Computer Literacy (e.g. MS Office, MS Windows).
- Accountability and ability to work within a multinational team.
Company offers
- Opportunity to work in global, innovative, fast-growing company with 7,000+ awesome colleagues.
- Excellent training and development opportunities within a multinational company.
- Competitive salary and additional bonuses.
- Flexible and remote from Latvia.
- Relocation packets up to 1000 Eur Gross if you want work on-site employment (Vilnius).
Atrašanās vieta
- Latvija
Darba veids
- Pilna slodze
Kristina Eidėnė
+370 690 67723
Alliance for Recruitment is the biggest recruitment agency in the Baltics, servicing clients in CEE & Nordics and creating a brighter future for people around! We are the largest headhunting house measured by capacity, a number of successful placements, and annual growth, raising a high-performing team of recruitment experts from various industries.
Our client Dexcom, Inc. empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. With headquarters in San Diego, California, Dexcom has emerged as a leader in diabetes care technology. By listening to the needs of users, caregivers, and providers, Dexcom simplifies and improves diabetes management around the world.
Reģistrācijas numurs: 302687119