We are Picanova

a global market leader for customizable wall and home decoration. In our five factories in the USA, Germany, Poland, and Latvia, we manufacture up to 500.000 individualized products daily and serve millions of private and business customers worldwide. We are proud of our digital DNA, large retail footprint, sustainable business model, and eco-friendly manufacturing to bring happiness to our clients through our broad product portfolio.

Our 600+ employees, from 60 different nationalities, come from all walks of life, and their backgrounds and interests in dancing and running competitions or making music bring a lot of creativity, so we never run out of ideas to develop the most innovative solutions for our customers. You will fit in here if you are a unique individual with a proactive, self-driven work attitude and a good sense of ownership.

We have a brand-new opportunity for a Customer Service Representative. You will be able to put yourself in the customers' shoes and remain helpful, patient, and cheerful. Sounds good? Then keep reading! 

These Benefits are waiting for you:

• International experience in our globally spread Teams.
• In-house, hybrid, or remote ways of working.
• Home Office Equipment.
• Private Health insurance with a compensation package after the probation period.
• Additional leave on special occasions.
• Packed breakfast/lunch and snacks in the office.
• Valuable knowledge and excellent experience for future development.
• Team building and company events.

Your Day to Day responsibilities:

• Be the success champion: You efficiently resolve all inbound and outbound support requests following established guidelines. Whether providing support via email, voice chat, or telephone, you'll consistently go above and beyond to ensure our customers receive the timely, high-quality assistance they deserve.
  
• But that's not all! Be the Team Player: As a valued member of our team, you also work closely with management to identify opportunities to improve overall customer satisfaction. By collaborating with your colleagues and leveraging your exceptional communication skills, you'll help us create a more seamless and positive customer experience.

 Preferrable Background: 

• Advanced knowledge of English and German languages(B2-C1).
• Promising multitasking abilities to keep up with the pace of our dynamic workplace.
• The confidence and independence to manage your time effectively while collaborating seamlessly with your colleagues.
• The ability to work with minimal supervision allowing you to bring your own unique talents to the table.
• Strong computer skills to keep up with our technology and processes.
• An ability to thrive in a fast-paced environment where challenges are met with a smile and a can-do spirit.
  

Even without every qualification, your unique experiences and skills could make you a great addition to our team, so embrace the opportunities that await you here. Your journey may lead to new skills, relationships, and success.

                       One team. Millions of happy customers worldwide. Join us!                          

https://company.picanova.com/en/