What you will do:

• Prepare and deploy Linux / Windows based applications using scripts, Ansible or package manager;
• Maintain production application(s). Ensure application;
• Make complex configuration of application/s under your responsibility scope via Web interface or command line;
• Perform case (incident problem) comprehensive analysis. Troubleshoot and investigate problems pre-processed by Service desk team or directly reported by application users for application in your responsibility scope;
• Provide and implement resolution steps and measures based on troubleshooting analysis;
• Escalate and forward tickets to the relevant Development and Operations teams in case problem can't be resolved on your level, supplying investigation results, and troubleshooting steps;
• Create tickets to external partners responsible for support of various systems, escalate problematic cases, when necessary. Forward information between external partners and internal teams;
• Communicate with your team to solve problems and share experience;
• Communicate with other teams, and external partner's support;
• Communicate and provide reports to your direct manager about your progress and also provide an input to improve existing process and manuals;
• Fill necessary surveys, and reviews, approximately once in 3 months;
• Report time spent on working with tickets on a daily basis.

We think you have:

• Good (above average) knowledge of English (spoken and written);
• Ability to decompose complex problems and sort them by urgency and priority;
• Ability to understand and formalize client requirements in the technical language;
• Ability to lead process of solving complex issues, which requires several teams;
• It is a bonus if you understand modern development lifecycle: Agile, Scrum, Kanban, CI/CD and ITIL concepts;
• High degree of responsibility for the systems under control with focus to reliability;
• Ability to keep track of multiple ongoing tasks simultaneously;
• Ability to plan own work (define deadlines).

It is a plus if you have:

• CompTIA Security+;
• Comptia Linux+ / LCIP or similar;
• Comptia Network+ or similar;
• MCSE.

We offer:

• Experience working in a multinational environment, being part of the Global IT or Data & Analytics functions in the leading credit management company in Europe.
• Monthly gross salary from 2500 EUR to 4600 EUR.
• Hybrid working, location by your choice (remote/ in office), and a healthy attitude towards flexible working patterns.
• Respecting private life, providing 3 extra leave-days for personal needs.
• Health insurance and paid mental health support (from your first steps).
• Snacks and fruits to boost your office day.
• Well-being activities, surprises, and birthday gifts (lunch stretching sessions, sporty challenges, mini competitions with prizes).
• Supporting self-driven learning (i.e., paid conference fees, relevant Udemy courses).

**Please note that as a multinational company, we have Talent Acquisition Partners in multiple locations. You might receive a call from our recruiters with a Spanish, Latvian or Greek phone number.**

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