We are The Customization Group,

previously known as Picanova, a global market leader for customizable wall and home decoration. In our five factories in the USA, Germany, Poland, and Latvia, we manufacture up to 500.000 individualized products daily and serve millions of private and business customers worldwide. We are proud of our digital DNA, large retail footprint, sustainable business model, and eco-friendly manufacturing to bring happiness to our clients through our broad product portfolio.

Our 600+ employees, from 60 different nationalities, come from all walks of life, and their backgrounds and interests in dancing and running competitions or making music bring a lot of creativity, so we never run out of ideas to develop the most innovative solutions for our customers. You will fit in here if you are a unique individual with a proactive, self-driven work attitude and a good sense of ownership.

We have a brand-new opportunity for a (Senior) Customer Success Manager B2B. You will be vital in building and maintaining strong client relationships and driving business growth through customer satisfaction and retention. Sounds good? Then keep reading!

These Benefits are waiting for you:

• International experience in our globally spread Teams.
• The flexibility that suits your lifestyle - In-house, hybrid, or remote working.
• Private Health insurance with a compensation package after the probation period.
• Additional leave on special occasions.
• Variety of packed breakfast, lunch, and snacks in the office.
• Valuable knowledge and excellent experience to fuel your future development.
• Team building and company events.
  

Your Day to Day responsibilities:

• Get ready to become a trusted advisor to our customers on all aspects of our Solutions! Your primary focus will be our excellent Products and Print-on-Demand Platform. In addition, as a Customer Success Team role model, you'll be responsible for developing talent globally and ensuring our teams have the technical skills to succeed.
• You'll lead on improving our global Customer Success KPIs, collaborating with technical experts to innovate and improve our products. And that's not all - you'll also create a repeatable Enablement process that empowers our Sales and Support Services to serve our customers better and drive business growth.
• We won't stop there! As the end-to-end support guru, you'll establish an efficient process that guarantees timely and effective customer assistance. So get ready to put your skills to work and make a difference for our amazing customers!
  

Preferrable Background:

• At least 3 years of experience in customer-facing and technical roles, demonstrating a successful track record in managing, coaching, and developing technical talent.
• A solid understanding of B2B industries and applying this knowledge to deliver exceptional customer experiences.
• You possess an excellent customer focus, maintaining a polite, patient, caring, calm, and always professional demeanor.
• You have the ability and experience to structure and prioritize your work, as well as the result of others, to ensure that customer needs are met in a timely and efficient manner.
• Advanced knowledge of the English language, written and spoken.
  

Even without every qualification, your unique experiences and skills could make you a great addition to our team, so embrace the opportunities that await you here. Your journey may lead to new skills, relationships, and success.

One team. Millions of happy customers worldwide. Join us!
https://www.thecustomizationgroup.com/