Customer Care Agent (Start Date: 8th April)

Alliance for Recruitment

Подробности
Основная информация
Компания

Prasības kandidātiem

English skills (C1/C2) in writing and speaking to understand documentation and log accurately in the client systems
Previous experience in an outsourced customer service environment is advantageous
Good at using computers and can do many things at once on them
Friendly, positive attitude, team player
Client - oriented personality
Ability to work shift hours (Monday-Friday 9.00-19.00 and Saturday Sunday 9.00-18.00)
Availability to start the job on 8th April 2024.

Darba pienākumu apraksts

Help customers with questions or problems using phone, email, chat, etc., making sure to solve them quickly
Keep accurate records of how issues are solved using the contact center tool
Make sure problems are solved on time according to set goals
Get help from the immediate supervisor for urgent issues
Work alone or with others as needed
Talk well with people inside and outside the company
Make sure customers are happy and do work that meets quality standards
Stick to scheduled work times
Handle customer contacts while meeting goals for how quickly we respond, how long it takes to handle the issue, and how often we successfully solve issues
Do extra tasks to make customers happier or to do better on goals
Go to training when needed

Mēs piedāvājam

Private medical insurance for self and family (spouse and kids)
Career opportunities across the globe
Learning- Access to multiple free trainings and courses via our internal learning platform
Fun at work - multiple fun at work activities regularly
Modern office at Jaunā Teika (Gustava Zemgala gatve 74, Riga)

Брутто-зарплата в месяцБрутто/мес. € 1200 - 1400

Место работы

Латвия

Тип работы

Полный рабочий день со сменами
Гибкий график

Навыки:

english Customer service

Языки

Английский

Контактное лицо
Diāna Eisaka
37126390197

Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.

Вебсайт компании: http://www.afr.

Регистрационный номер: 302687119