Quality and Performance Manager

Picanova GmbH filiāle Picanova Baltics

Подробности
Основная информация
Компания

We are The Customization Group,

A global leader in mass customization. With facilities in the USA, Poland, and Latvia, our team can manufacture up to 500.000 personalized products daily, reaching millions of customers through 20+ of our own online shops and 1,000+ external shops.

Our digital on-demand business model expresses our commitment to sustainability and innovation. Our diverse team of over 500 professionals from 60 nationalities works together to offer a wide range of high-quality products that bring happiness worldwide. You will fit in here if you are a unique individual with a proactive, self-driven work attitude and a good sense of ownership.

We have a brand-new opportunity for a Quality and Performance Manager. Lead the way in driving excellence and enhancing customer satisfaction. Does that sound good? Then keep reading!

Why Youll Love Working With Us:

Global Perspective: Collaborate with our international teams and expand your horizons.
Flexible Working: Tailor your work setting to your personal needs, with options for remote working with Top-notch Home Office Equipment to optimize your work environment.
Celebrate Life: Enjoy additional leave for those moments that matter most.
Office Perks: Relish a variety of breakfast options and snacks, which are always on us.
Growth and Learning: Acquire valuable insights and skills for a brighter professional future.
Team Spirit: Connect and grow with your colleagues at our regular team-building and company events.

Your Day-to-day responsibilities:

Establish effective quality control processes for global customer service.
Lead and manage a team of Quality and Support professionals.
Maintain and analyze metrics (CSAT & NPS) and documentation.
Objectively measure and report on customer support performance.
Oversee agent onboarding, coaching, and training and ensure continuous improvement.

Preferable Background:

Over a year of experience leading a team, training, or QA analysis.
Strong analytical skills with the ability to identify patterns and trends in data.
Solution-oriented, proactive personality with strong leadership skills.
Excellent cross-cultural communication, ensuring clear and transparent interactions.
Proficient in written and spoken English; additional languages are a bonus.

Even without every qualification, your unique experiences and skills could make you a great addition to our team, so embrace the opportunities that await you here. Your journey may lead to new skills, relationships, and success.

One team. Millions of happy customers worldwide. Join us!

https://www.thecustomizationgroup.com/

Брутто-зарплата в месяцБрутто/мес. € 1800 - 2200

Место работы

Латвия

Возможность удалённой работы

Тип работы

Полный рабочий день

Языки

Английский

Контактное лицо
Rene Dresen

THE CUSTOMIZATION GROUP

Originating from Picanova's innovative spirit in 2006, in a modest garage in Cologne, The Customization Group has become one of the world's top mass customization providers. Operating across multiple business verticals, TC Group caters to millions of customers worldwide, delivering bespoke solutions powered by innovation and state-of-the-art technology. The group boasts production sites in the U.S., Poland, and Latvia, with a combined daily production capacity of over 500,000 customized products shipped to more than 170 countries globally.

RELIABLE BUSINESS PARTNER

The Customization Group has expanded into a global force with over 500 employees worldwide. We provide personalized products to millions of individual customers and offer tailored B2B and API solutions. Our dedication to innovation and cutting-edge technology drives everything we do.

GLOBAL MARKET LEADER

As a worldwide market leader, we have received accolades for exceptional performance in various fields. For instance, we were awarded the World Market Leader Award for unique wall decor, recognizing our high quality, innovation, and internationalization. Our products have also earned numerous awards, including test winners, reflecting our commitment to the highest quality and excellence.

Вебсайт компании: https://www.thecustomizationgroup.com/

Регистрационный номер: 40103656084

Место работы

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