IT Service Desk Analyst

ALLNEX

Подробности
Основная информация
Компания

We offer

Monthly gross salary 1300-1600 EUR, depending on skills and experience;
Partially working from home option;
Transportation allowance;
Health, accident and critical illness insurance;
Annual bonus program and special recognition awards;
Excellent working conditions in modern environment;
An international exposure in a cross-cultural community;
Training, great opportunities to grow and develop your career nationally and internationally;
Companys social events;
Birthday holiday.

Responsibilities

Provides first-line IT support, both on-site and remotely, for global systems, infrastructure, and hardware. Troubleshoots and escalates issues as needed, prioritizing incidents to meet SLAs.
Offers technical expertise and collaboration with IT teams.
Establishes and maintains security, integrity, and business continuity controls.
Assists with local IT projects and coordinates global IT initiatives.
Ensures local operations align with Allnex IT policies and accurately documents activities in ServiceNow.
Tracks team KPIs and drives continuous improvement.
Maintains an up-to-date CMDB and contributes to problem investigations.
Collaborates with SOC on information security and data privacy.
Coordinates major incident resolution and monitors request status in ServiceNow.
Updates knowledge base articles and assists in creating operational reports.
Trains and mentors new colleagues and acts as backup for IT Team Lead tasks.

Required skills and experience

Technical IT degree preferred; Bachelors in IT is an asset
ITIL Foundation and Microsoft technical certifications is a plus
Minimum 1-3 years of professional experience
Fluency in English; other languages are an asset
Strong communication and interpersonal skills
Customer-focused with business sensitivity
Self-motivated, eager to learn new skills
Analytical and problem-solving abilities
Good technical knowledge of IT Infrastructure & Microsoft-based systems
Stress resistant, able to handle major incidents accurately
Ability to work flexible working hours (different time work shifts)

Брутто-зарплата в месяцБрутто/мес. € 1300 - 1600

Место работы

Латвия

Тип работы

Полный рабочий день со сменами

Языки

Английский

Контактное лицо
Baiba Buceniece

Eight reasons why you should join allnex:

We are in the lead. We are proud to be the largest industrial coating resins supplier in the world

We are pioneers of green thinking. Being environmentally responsible has always been a key part of what we do

We are entrepreneurs. We strive to be the strategic partner for our customers, providing innovative solutions for their needs.

We celebrate diversity. Diverse in our backgrounds, talents and ideas, we can accomplish anything together.

We have a rich history. We have a strong heritage in leading chemical companies globally, dating as far back as 1918.

We prioritize our people. Our company is only as good as the sum of our people. We focus on training, promoting leadership and teamwork to help you succeed.

We are global as it gets. 35 countries, 50+ nationalities, clients almost everywhere.

We are great bunch of people. If you enjoy connecting and working with talents across the globe, you've come to the right place.

Вебсайт компании: https://www.allnex.com/en/