Junior Service Desk Specialist

Arvato Systems Latvia SIA

Подробности
Основная информация
Компания

As Service Desk Specialist (Atlassian) you will be a part of Arvato Systems Latvia Service Operations unit and a member of our Service Desk team, who focuses on delivering support in incident management, providing high quality services to our customers all around Europe. You will be responsible for supporting customers in system inquiries, working closely and establishing global connection with colleagues in Latvia and other locations in the world.

General responsibilities

Respond to customer inquiries via e-mail/ticketing system or phone
Process and monitor technical incidents
Advise and support the customer in consideration of functional requests
Troubleshoot any JIRA issues for users
Work with Jira, Confluence, OpsGenie and other Atlassian tools
Responsible for maintaining Confluence Spaces and JIRA projects, workflows, permissions, users etc.
Creating JIRA projects, templates, workflows, screens, fields and other administrative activities
Creating various type of documentation on confluence for migration, upgrade and other essential activities with pre-/ post validation
Creating automation rules to automate processes and workflows
Dispatch and track tickets for the 2nd and 3rd level of support
Follow up on any customer issues requiring additional research
Demonstrate the highest level of customer service and professionalism

Job requirements

Excellent English Proficiency: Required for communication across our international locations;
Previous customer service-related experience
Experience creating complex Jira workflows including project workflows, field configurations, notification schemes in JIRA
Proactive and analytical approach
Good problem-solving skills
Solution orientated and a team player
Organized and able to manage projects and requirements
Ability to learn new systems and technology quickly

Nice to have:

Experience with ITIL processes and certification
Experience on generating different types of reports in JIRA like Agile reports, EazyBI reports
German language skills

We offer

Monthly gross base salary from 1400 to 2000 EUR, depending on your level of expertise
Hybrid way of working, based on your own preferences, with cozy office space in the center of Riga, when needed.
Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.
Individual development and learning plan, including yearly budget for external training
Necessary essentials health insurance with dental services and sports coverage
Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives
Friendly, multicultural and cooperation orientated colleagues

Global IT specialist Arvato Systems supports major companies through Digital Transformation. About 3,400 staff in over 25 locations epitomize in-depth technology expertise, industry knowledge, and focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support.

At the heart of our company is the well-being of our employees and the planet, which we believe go hand in hand. Thats why we provide our team with the tools and environment they need to thrive, ensuring that every team member feels valued and respected. In our inclusive workplace, diversity is not just celebrated but is a cornerstone of our success!

Moreover, our commitment to sustainability and social responsibility is evidenced by our Family Friendly certification from SIF, Green Office recognition and commitment from WWF, and our adherence to Latvias Inclusion and Diversity charter.

We look forward to receiving your application.

Received application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion.

Брутто-зарплата в месяцБрутто/мес. € 1400 - 2000

Место работы

Латвия

Тип работы

Полный рабочий день со сменами

Навыки:

Communication Customer service problem solving responsibility

Языки

Английский

Контактное лицо
SIA Arvato Systems Latvia

As a part of the Bertelsmann-owned Arvato network, we have the unique capability to work across the entire value chain. Through our strong strategic partner network with global top players such as AWS, Google, Microsoft, and SAP, we continuously strengthen our know-how and leverage the most advanced technology. We Empower Digital Leaders.

We prioritize the well-being of our employees and the planet. We believe a healthy workforce and a healthy environment are interconnected. To that end, we empower our team with the tools and resources to thrive both personally and professionally. Our commitment to sustainability and social responsibility is evidenced by our Family Friendly certification from SIF, Green Office recognition and commitment from WWF, and our adherence to Latvia's Inclusion and Diversity charter.

Вебсайт компании: https://www.arvato-systems.com/

Регистрационный номер: 40203072770