Customer Operations Specialist (KYC)

GoCardless

Подробности
Основная информация
Компания

About us

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. Were making it easy to use both- for businesses everywhere.

GoCardless is used for domestic and international payments by 75,000+ organisations and counting, processing more than $30 billion across 30 countries. Were an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne.

The role

GoCardless are here to support you and we're committed to making the hiring process inclusive and accessible for everyone. If you need extra support or any adjustments made, please reach out to your Talent Partner.

Remember, we don't expect you to meet every requirement. If you're excited by this role, we encourage you to apply.

We are looking for an enthusiastic, and detail-oriented Customer Operations Specialist (KYC). The primary responsibilities of the role are to deliver an exceptional level of service by taking ownership of customer queries related to product usage, general inquiries and troubleshooting and to carry out KYC-related checks.

Location

Onsite - Riga, Latvia (Novira Plaza, Marijas iela 2a). Office-based position with the opportunity to work 1 day a week from home.

Working hours

Monday - Friday 10:00 - 19:00

We are a 24x7 operation serving customers around the globe, therefore the role requires work on bank holidays.

What excites you

Support GoCardless partners and their developers with queries related to their API integrations with GoCardless products
Support GoCardless customers mainly by email, at times also via phone, ensuring the delivery of a world-class customer experience
Conduct customer onboarding verification checks & monitor existing customer base in compliance with internal and external regulations
Conduct screening of customers against sanctions lists, presence of negative information, and relation to PEP
Accompany customers during their onboarding at GoCardless by executing KYC checks and addressing queries as a part of the daily customer verification process
Support team's training and development
Take ownership and give expertise in complex cases, take the lead in process improvements, and provide guidance and knowledge for more junior team members

What excites us

You understand the importance of anti-money laundering and counter-terrorist financing
You have previous experience working in a Customer support and/or KYC-related role, junior AML officer
You are fluent in English, can communicate clearly when speaking and writing
You are happy to support customers via email and over the phone
You care deeply about providing customers with a great experience
You take pride in having strong attention to detail and always see tasks through to completion
You're proactive, can pre-empt issues, and are a creative problem solver
You have the ability to keep calm under pressure
You have the ability to learn API programming
You're comfortable working with internal stakeholders at all levels, upholding our core product & compliance requirements with a problem-solving approach
Prior experience using tools like Zendesk, LexisNexis, or Looker is preferred

(some of) The good stuff

Salary range - the expected base salary range for this position is between €1700 and €2100 (gross).

Base salary ranges may vary and are determined by things like geography, level of experience, interview assessment and parity between you and fellow employees at GoCardless doing similar work. Please note that whilst we strive to offer competitive compensation, there is no guarantee that an offer will reach the upper limit of the stated range.

Wellbeing - stay healthy with dedicated support and medical cover
Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period
Adaptive Working - allows you to work flexibly, around your lifestyle
Equity - all permanently employed GCs get equity to help you make a valuable contribution
Parental leave - to suit everyone embarking on life's great adventure
Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (GC Fridays)

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure its aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work.

Брутто-зарплата в месяцБрутто/мес. € 1700 - 2100

Место работы

Латвия

Возможность удалённой работы

Тип работы

Полный рабочий день
Полный рабочий день со сменами

Навыки:

Klientu apkalpošana Customer KYC Customer Operations

Языки

Английский

Контактное лицо
Talent Team
20402677

GoCardless is an award winning fintech company, building the worlds bank payment network.

Were making open banking more accessible and bringing simple and secure direct bank payment solutions for people and businesses everywhere! GoCardless is used by 75,000+ organisations and counting, processing more than $30 billion of payments across 30 countries.

Following the acquisition of Latvia based start-up Nordigen, we are building a second headquarters in Riga, with plans to double our headcount in this region in 2023.