1437
Регистрационный номер: 40003340652
- Подробности
- Основная информация
- Компания
Job Description
Danfoss is looking for a Customer Service Specialist to work in the Backoffice team supporting our Front-line Customer service colleagues. You will be part of our European Customer Service Team and be handling inquiries in our CRM system and utilizing SAP for order-related tasks. Whether you bring some experience from customer service or you are a candidate eager to learn and advance within a global, corporate setting, this is an exciting opportunity to excel in delivering consistently high-quality service.
The position is located in Riga, Latvia.
Job Responsibilities
Responsibilities for this position include but are not limited to the following:
- Provide professional support to customers
- Ensuring accurate and timely processing and management of standardized orders
- Maintain customer and product data in key systems, ensuring up-to-date and accurate information
- Respond to inquiries in a timely manner and resolve issues with high-quality solutions
- Identify, investigate, and resolve logistical and interaction issues and complaints
- Manage time effectively and approach tasks logically to meet deadlines
- Fulfil job responsibilities in alignment with established KPIs
- Liaise with key stakeholders to drive customer loyalty and identify new opportunities
- Remain open to development and continuous improvements to achieve best-in-class performance
Background & Skills
The ideal candidate possesses these skills:
- Experience working with Customer Service related tasks and preferably SAP (Sales and Distribution) or any other ERP systems
- Good level in MS Office tools usage
- Service-oriented person with excellent communication skills
- Great attention to detail and good problem solving and time management skills
- Willingness work together with others to achieve team and company goals
- Experience with SalesForce or any other CRM systems is a plus
Languages
- French - preferably Business level. In this position the selected candidate will manage French Customers inquiries.
- English - Business level. English is the official language in Danfoss.
- Latvian nice to have
Employee Benefits
We are excited to offer you the following benefits with your employment.
Proposed salary:
- Starting from 1700€ gross / month - Based on experience
Benefits:
- Annual bonus according to company results
- Health insurance after probation period
- Paid mobile phone bills
- Social events
- Free parking next to the office
- Coffee, tea and snacks in the office
- Hybrid work possibilities
- Additional benefits after probation period
- Opportunity to join Employee Resource Groups
- State of the art virtual work environment
Danfoss Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong pri.ority within Danfoss to improve the health, working environment and safety of our employees.
Following our founders mindset action speaks louder than words, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Please apply at your earliest convenience sending your CV and cover letter. We do not have an application deadline but accept applications as long as the job is posted.
For further information about this position, please contact Baiba Lukacova, Backoffice manager
Tel. +371 67 185 439.
€
1700
Место работы
- Rīga, Латвия
Тип работы
- Полный рабочий день
Языки
- Английский
- Французкий
- Латышский
Контактное лицо
Danfoss SIA
67185439
Danfoss SIA
67185439
Регистрационный номер: 40003340652
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