GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. 

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK, with additional offices in Australia, France, Ireland, Latvia and the United States.

At GoCardless, we're all about supporting you! Were committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner were here to help! 

And remember: we dont expect you to meet every single requirement. If youre excited by this role, we encourage you to apply!

GoCardless is on a mission to become the worlds bank payment network. Customer Operations is set to play a vital role in the businesss ambition to reach this goal. This role is vital to the successful delivery of the company's objectives and ensuring were supporting our Customers journey from day one.

If youre eager to make your mark and are looking for an exciting challenge, this may be your role. Youll be working closely with our customers and touching base with a variety of teams and stakeholders within GoCardless. Youll also have the opportunity to develop your communication, operational, and prioritisation skills. Though you will be expected to hit the ground running, youll be part of a dedicated team thats well-established and has a focus on developing careers. To that end, before you start, there's paid training, an induction, and a thorough onboarding process, so you get comfortable with the GoCardless product. If youre happy working in a fast-paced environment where the work is varied and challenging, then this is the role for you.

This position is located in our HQ2 in Riga, which was recently honored with the prestigious CEE Business Services Award for being the Most Vibrant Employer - Latvia, offering you the chance to thrive in a dynamic and engaging workplace.

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This role is part of the Customer Operations group where you'll be responsible for supporting customers by providing an excellent level of customer service via email and phone regarding product usage, general enquiries and troubleshooting and carrying out KYC checks.

Onsite - Riga, Latvia (Novira Plaza, Marijas iela 2a)

Office based position with the opportunity to work 2 days a week from home

 

We are a 24x7 operation serving customers around the globe, therefore the role requires work on bank holidays.

As a Customer Operations Representative, you will:

We are about customer experience, speed and quality. We have challenging KPIs that we work hard to deliver against and growing markets to serve as GoCardless expands globally. 

Salary range - €1,500 - €2,300 (gross monthly).

Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work. 

We're an organisation defined by our values; We start with why before we begin any project, to ensure its aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Were building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, heres where we stand:

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

Were committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, were working towards a climate-positive future. Check out our sustainability action plan!