Customer support / Key Account Manager (FinTech)

Kvita SIA

Подробности
Основная информация
Компания

Kvita is a comprehensive solution provider specializing in handling the diverse needs of e-commerce businesses. We offer tailored processing solutions to optimize payment flows for IT and financial sectors.

About the Role:

As a Customer support/Key account manager you'll be responsible for supporting customers by providing an excellent level of customer service via chats or email regarding product usage, general enquiries and troubleshooting and carrying out KYC checks.

What you'll be doing:

Give excellent support to our exclusive customers through live chat and email, making sure we always meet or exceed what they expect
Ensure that our KYC (Know your Customer) requirements are met while ensuring new and existing customers have a seamless experience by delivering high-quality KYC reviews.
Perform politically exposed persons (PEP) and Sanctions screening.
Generate comprehensive statistics and reports, analyzing customer data
Build strong, lasting relationships with our existing customers by doing extra to keep them satisfied and loyal
Make sure our solutions are delivered quickly and effectively, meeting customers' needs and following all rules
Find new business opportunities with current customers or identify ways to improve

Our Ideal Candidate:

Have excellent command of English
Have experience in working with clients in the FinTech sector and good understanding of KYC/AML/CTF regulations (considered as an advantage);
You have a strong work ethic and can work independently;
You have good dispute resolution and communication skills (for communication with clients as well as cross-team communication);
You have a desire to work, learn and develop - we do not have strict limits and restrictions and we want to see active people who are not indifferent to their work, who will take the initiative and drive the development of themselves, the team and the company.

Why Join Us:

- Opportunity to learn new skills and gain comprehensive industry experience.

- Opportunity for career growth, reflected in tasks, position and earnings.

- Opportunity to be part of a fast growing project with a great reputation in the market.

- Friendly and positive team.

- 1 paid day off per month for personal time.

- Fully equipped office in the Riga city center with chill area, drinks and snack for refreshing breaks at work.

- Corporate breakfasts on Mondays, corporate lunches on Wednesdays.

- We reimburse you for everyday expenses (taxi, public transport, sports, subscriptions (Netflix, Spotify, PSP, Youtube, etc.))

- Private health insurance.

- Paid parking near the office.

- Gifts from the company for work anniversary and birthday.

- Corporate events and fun activities.

If you're ready to step into a role where you can grow, learn, and make a real impact, hit that "Apply" button and let's get started!

Брутто-зарплата в месяцБрутто/мес. € 1500 - 2500

Дополнительная информация: The offer for the final candidate will depend on experience and competences of the candidate for the required job. Additional benefits will be discussed during the interview process

Место работы

Латвия

Тип работы

Полный рабочий день

Навыки:

KYC AML CTF Customer support

Языки

Английский

Контактное лицо
HR .

All types of IT services, software development

Visu veidu IT pakalpojumi, programmatūras izstrāde

Регистрационный номер: 40003606373