Результаты поискаMiddle Technical Support Specialist / Vidējā Līmeņa Tehniskā Atbalsta Speciālists

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Middle Technical Support Specialist / Vidējā Līmeņa Tehniskā Atbalsta Speciālists

GR8 Tech

Middle Technical Support Specialist / Vidējā Līmeņa Tehniskā Atbalsta Speciālists

GR8 Tech

Подробности
Основная информация
Компания

About your key responsibilities and impact:

Reproducing, analyzing, and evaluating requests to resolve or escalate incidents as needed;
Monitoring product status and involving responsible teams in urgent or critical situations;
Collaborating closely with other departments to ensure timely and effective issue resolution;
Overseeing SLA compliance for request and incident resolution, escalating unresolved cases appropriately (to providers, L2, or another unit);
Responding to questions from regional customer support teams about various player issues.

Essential professional experience:

At least 3 year of experience in client support;
Intermediate+ English level;
Fluent in Ukrainian or Russian;
Familiarity with back-office systems, especially within gaming companies (a significant advantage);
Basic understanding of live gaming rules (e.g., baccarat, blackjack, Crazy Time, Monopoly);
Proficient in using Jira, Jira Service Management, and Zendesk;
Strong multitasking and dynamic prioritization skills;
Excellent communication (written and verbal), analytical thinking, and problem-solving abilities;
Experience with monitoring and alerting tools;
English language proficiency at Intermediate level or higher.

Desirable skills and personal features:

Willingness and ability to work in shifts, including night shifts.

What we offer:

Benefits Cafeteria:

Sports compensation;
Medical coverage;
Psychological support;
Home-office coverage.

Work-life:

Remote work, Coworking compensation;
Childcare budget;
Maternity leave;
Paternity leave;
Additional 2 days for family events.

Our GR8 Culture:

Open feedback and transparent direct communications;
Growth and development: better every day;
High tolerance to experiment and mistakes;
Supportive friendly environment.

Брутто-зарплата в месяцБрутто/мес. € 1500 - 2300

Дополнительная информация: Sports compensation; Medical coverage; Psychological support; Home-office coverage.

Место работы

Латвия

Возможность удалённой работы

Тип работы

Полный рабочий день

Навыки:

English Support

Языки

Английский
Русский

Контактное лицо
Diana Pomorska

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry. We provide great gaming tech to satisfy even greater ambition. Leveraging our extensive experience, the GR8 Tech platform successfully handles millions of active players, offering cutting-edge practices for development and growth in the gambling industry. We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

Operating in the dynamic tech market, GR8 Tech is committed to providing comprehensive support and development opportunities for our employees. Remote work is one of our most valuable benefits. We believe that in todays world, it is entirely possible to work from anywhere while maintaining a healthy work-life balance. The foundation of successful remote work lies in loyalty, trust in people and support at all levels. Join us!