Customer Support specialist

ITELVO SIA

Подробности
Основная информация
Компания

We're seeking a hard-working Customer Support Specialist to help customers troubleshoot tricky (and not-so-tricky) problems all day, every day. This is an entry-level position, but prior experience working with customers is a must. The ideal candidate is comfortable switching gears quickly, and passionate about helping people. In this role, you'd be the heart and soul of ITELVO.

IF YOU ARE:

Fluent in English language C1-C2 (any additional language counted as an advantage);
You have highly developed client management skills;
Able to work under the pressure;
A creative problem-solving mindset to understand complicated customers needs and find the best solution.

DUTIES:

Resolve customer complaints, troubleshoot issues, and offer effective solutions to ensure customer satisfaction;
Assist customers with product information, billing inquiries, and technical support;
Assist in training Junior Customer Support Representatives;
Working schedule includes day and night shifts.

WE OFFER:

Highly competitive salary 1550-2200 (gross) EUR;
Good office environment, daily office snacks;
Fully covered health insurance policy (includes dental care, psychotherapy, and medical massage therapy);
100% paid gym and pool membership or any other sports activity (including billiards, darts, and bowling);
A fun, young, friendly and helpful team;
Free snacks, fruits, tea and coffee.

Брутто-зарплата в месяцБрутто/мес. € 1550 - 2200

Место работы

Латвия

Тип работы

Полный рабочий день со сменами

Навыки:

Customer service Klientu apkalpošana Support Customer Support

Языки

Английский

Контактное лицо
Human Resources Department

ITELVO ready-made solutions are a great way to organize active interaction with the target audience. We will help you to streamline processes and save money. Our contact center services are provided by a team of more than 100 professional operators with solid experience in customer care and various languages of communication to suit the needs of your business.

Вебсайт компании: https://itelvo.lv/