Junior Technical Support Specialist

Webbing

Подробности
Основная информация
Компания

Requirements:

Education in Telecommunications, IT, or a related technical field mandatory.
Fluent written and spoken English mandatory.
1+ year of previous customer support experience preferred.
Interest in telecom, mobile technologies, and IoT is a strong advantage.
Strong communication skills and a customer-oriented mindset.
Ability to work well both independently and in a team environment.
Basic problem-solving skills and a willingness to learn technical troubleshooting.

Description:

Respond to customer inquiries and support requests via Zendesk and other channels.
Troubleshoot basic technical and operational issues.
Accurately log, classify, and follow up on customer tickets according to SLA guidelines.
Escalate complex or unresolved issues to senior team members when necessary.
Maintain clear and professional communication with customers in English.
Follow internal workflows and contribute to knowledge base documentation when needed.
Full-time role, working in rotating shifts as part of a 24/7 support team (working night shifts from home is possible, after probation, working from home 1 2 days is possible).

What we offer:

An exciting and challenging workplace with great skill and knowledge development opportunities.
The opportunity to join a team of highly professional specialists in an international environment.
The opportunity for professional development within a reputable international innovative and growing company.
Salary level: 1400-1600 EUR gross
Social benefits
200 EURO monthly Wolt food allowance
Medical insurance
Free mobile services with Tele2
Car parking spot
Team events

Брутто-зарплата в месяцБрутто/мес. € 1400 - 1600

Дополнительная информация: + potential to earn additional for night shifts and public holidays

Место работы

Латвия

Тип работы

Полный рабочий день

Контактное лицо
Rita Shterenberg

Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.

Вебсайт компании: https://webbingsolutions.com/

Регистрационный номер: 514447291

Дополнительная информация: + potential to earn additional for night shifts and public holidays

Место работы

Тип работы

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