1251
Регистрационный номер: 514447291
- Подробности
- Основная информация
- Компания
Requirements:
- 5+ years of experience in customer and technical support roles within a telecom, IoT, or network provider environment.
- Completed or actively pursuing a degree in Telecommunications, Computer Science, or a related field.
- Exposure to tracing or diagnostic tools like Sigos or OSIX is a strong advantage.
- Experience using Zendesk or equivalent support/ticketing systems.
- Strong working knowledge of Excel, with familiarity in formulas, pivot tables, or basic dashboards (Power BI is a plus).
- Excellent English communication skills written and spoken.
- Ability to work in rotating shifts, including nights/weekends when required.
- Strong analytical thinking, a collaborative mindset, and initiative to resolve problems independently.
Description:
- Respond to customer inquiries and support requests via Zendesk and other channels.
- Analyse system behaviour and customer data to diagnose performance and connectivity issues.
- Resolve recurring operational incidents.
- Collaborate with internal teams to identify underlying causes of service irregularities.
- Own support tickets from investigation through resolution with minimal oversight.
- Provide consistent and informative updates to customers throughout the case lifecycle.
- Ensure accurate ticket categorization, prioritization, and closure based on business impact.
- Identify and suggest improvements to support tooling and diagnostic workflows.
- Test and provide feedback on internal support utilities.
- Produce concise, scenario-driven documentation to support recurring cases.
- Maintain workflows for internal troubleshooting procedures and escalation points.
- Log case studies for new incident types and coordinate feedback into training materials.
- Serve as a go-to resource for junior colleagues on platform behaviour and debugging tips.
- Participate in onboarding support peers by walking through real cases and tools.
- Track incident types and trends using Excel or Power BI for data-driven insights.
- Report anomalies or sudden issue spikes to appropriate teams for early intervention.
- Participate in structured shift handovers to ensure case continuity and SLA compliance.
- Full-time role, working in rotating shifts as part of a 24/7 support team (working night shifts from home is possible, after probation, working from home 1- 2 days is possible).
What we offer:
- An exciting and challenging workplace with great skill and knowledge development opportunities.
- The opportunity to join a team of highly professional specialists in an international environment.
- The opportunity for professional development within a reputable international innovative and growing company.
- Salary level: 1600-2000 EUR gross
- Social benefits
- 200 EURO monthly Wolt food allowance
- Medical insurance
- Free mobile services with Tele2
- Car parking spot
- Team events
€
1600 - 2000
Дополнительная информация: + potential to earn additional for night shifts and public holidays
Место работы
- Rīga, Латвия
Gustava Zemgala gatve 74
Тип работы
- Полный рабочий день
Контактное лицо
Rita Shterenberg
Rita Shterenberg
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
Регистрационный номер: 514447291
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