Application Support Specialist

Intrum Global Technologies

Подробности
Основная информация
Компания

This is the job.

Act as support engineer for incidents and service requests across multiple applications and systems
Incident management; address and resolve incidents promptly, ensuring minimal disruption in addition to keeping stakeholders aware about the status
Work with monitoring and log collection tools to resolve and mitigate system errors (Zabbix, Grafana, Graylog, Sentry, updown)
Perform configuration changes using control panels, Git, and other management interfaces.
Perform data operations using SQL (e.g. cleansing, restore)
Escalate and forward tickets to relevant suppliers or internal teams when issues cannot be resolved at your level
Collaborate with business teams to resolve issues independently and improve documentation for future efficiency
Contribute to building new monitoring and alerting capabilities—for example, when an error is discovered that isn’t currently captured, you’ll help design and implement the solution.

You have:

Experience in application/system administration
Experience with JIRA, Confluence and Service Now
Ability to read and understand technical documentation
Strong problem-solving skills and ability to identify root causes
Ability to manage multiple tasks in a dynamic environment
Curiosity and a willingness to constantly improve and learn
Good written and verbal communication skills in English, needed for fulfilling job responsibilities.

We offer:

Experience working in multinational environment, being part of the Global IT or Data & Analytics functions in the leading credit management company in Europe;
Monthly gross salary from 2300 - 3200 EUR;
Hybrid working, location by your choice (remote/ in office) and a healthy attitude towards flexible working patterns;
Respecting private life, providing 3 extra leave-days for personal needs;
Health insurance and paid mental health support (from day one);
Snacks and fruits to boost your office day;
Well-being activities, surprises, and birthday gifts;
Supporting self-driven learning (i.e., paid conference fees, relevant Udemy courses).

**Please note that as a multinational company, we have Talent Acquisition Partners in multiple locations. You might receive a call from our recruiters with a Spanish or Latvian phone number.**

Брутто-зарплата в месяцБрутто/мес. € 2300 - 3200

Место работы

Rīga, Латвия
Ieriķu iela 5, Rīga
Гибрид

Тип работы

Полный рабочий день
Гибкий график

Языки

Английский

Контактное лицо
Lucia de la Peña Panadero

Intrum is the industry-leading provider of Credit Management Services with a presence in 24 markets in Europe. Intrum helps companies prosper by offering solutions designed to improve cash flows and long-term profitability and by caring for their customers. To ensure that individuals and companies get the support they need to become free from debt is one important part of the company’s mission. Intrum has more than 10,000 dedicated and empathetic professionals who serve more than 100,000 companies across Europe.

Intrum Global Technologies, established in Riga since 2010 is responsible for software development, maintenance and support for the company into a group level and employs more than 250 IT professionals locally.

Вебсайт компании: https://www.intrum.com/igt/